Chuze Fitness

Heather R. 

on Yelp

5 years ago

This location is so unprofessional!!!! Victoria is rude aF beyond belief, very snooty and aggressive. I'm legit BANDED from this location because my mask kept falling below my nose while I was doing cardio. Don't worry, you guys pissed off the wrong one. I already reported your business and location to the county for violating the "outdoor" orders. You're welcome. Happy holidays 

Lesley M. 

on Yelp

6 years ago

UPDATE: The guy who replied to my review just did it to mitigate the damage, I was never contacted by him or anyone else from Chuze. In addition he implied that my account was prorated, he couldn't possibly know if that was correct, since it did not in fact happen. He is lying about the prorated membership fees as I was charged the full amount of fees. Don't be a tool, Carlos.. 

Billie W. 

on Yelp

6 years ago

really disappointed with my experience with chuze. have been trying to cancel my membership for 3 months now, have not been able to reach anyone. finally got a hold of someone on july 3, they told me to cancel before july 18 to avoid annual fees. I call back on July 17 to cancel, but they closed due to covid again on july 13. no one answering phones / emails. the only way i could contact them was through their "contact us" page on their website - no response. all of a sudden they open up again and i get two charges on my acc... read more

Brandi H. 

on Yelp

6 years ago

Been a member since December and obviously wouldn't have started a year long membership if I knew what was coming. Gym was fine a little packed most days hard to find open machines but clean and an ok environment. Most businesses with memberships have made an exception and allow you to cancel without a penalty due to the pandemic making it impossible to use their service. Not chuze. They reopened in July for about a week and immediately began withdrawing the monthly fee. I didn't even know they were open and they shut back d... read more

Jeff H. 

on Yelp

6 years ago

Today After my workout I took a sauna, which is the only reason I chose this gym. Some 20 something neanderthal came into the sauna and demanded to know how long I'd been in there and because it was longer than 15 minutes he escorted me out like a bouncer. Common courtesy and civility are apparently not part of the training when they hire these mentally challenged staff. I know its a budget gym but following normal social mores on how to treat a client would be a better course. Id recommend another gym, any other gym. 

Taya B. 

on Yelp

7 years ago

It is a real pain to cancel a membership with them. They charge a 50 fee to cancel and that is every location. They also have very little locations to offer the people. This location is very busy all the time and half the machines are broken and out of order. The managers are all like 20 years old and don't know much of anything. They try hard to have good custome service to make up for the 5 employees standing around just to clean one machine. Crunch is cheaper offers more things with better classes and trainers. After my ... read more

Cassandra W. 

on Yelp

7 years ago

I used to think this was a decent gym but over the past few months I have watched the atmosphere completely change into a place that I don't want to go to and that's not something you want in a gym. A gym should be a friendly welcoming environment but instead you are greeted with employees that have a bad attitude and would rather talk to each other than do their jobs. This is such a toxic environment and from what I've seen it's primarily because of the manager, Carlos. A business cannot thrive with poor management and I be... read more

Tina P. 

on Yelp

7 years ago

To be clear, The gym itself is very nice, however the staff is uninformed and honestly not that smart. Either that or they just don't care. Example 1: they are clueless about the app and how it works. The app has many cool features but if no one knows how to use it then what's the point. Example 2: when asking about how to use the locker system I say to an employee how I believe it works, the employee says, "yeah." When that isn't effective I ask again & he demonstrates a completely different way, responding, "yeah." Great... read more

Marco L. 

on Yelp

7 years ago

so i've been coming here for almost two years and i'm canceling because i'm moving next month , so therefor i can still use my gym membership & ive been trying to use up all my point before i leave HOWEVER as soon as i got to the gym this guy who works there was not very professional, as i opened the fridge for a drink he cut me off to restock but not only that.... was making it super hard for me and didn't want to look up my point/info bc he knows my membership is canceling soon... just sucks to leave this gym with a bad e... read more