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Chuze Fitness
- Gyms
- La Mesa, CA
About this business
Location details
5500 Grossmont Center Dr, La Mesa, CA, 91942, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Today I get a call from a general manager. His name is Jose now he called me today trying to hear my story. What happened earlier in the gym when I was there I was going to the cleaning station. I grabbed the wipe and there was a monster engine drink there I did not see it. I pulled the wipe and the monster fell all over the floor. I did not know who belongs to. I pick it up and put it back the same place And the guy came at me so rude and so hostile and I trying to come please calm down we can handle it better situation. Yo... read more
All the locations have different hours and when you call any the locations it says to select 1 for store hours and hangs up on you!!!! The hours aren't even correct on their own app.
Business response:
Hi Michelle, We are so sorry to see this review. We apologize you were not able to connect with anyone over the phone. We invite you to contact us via email if you have any unanswered questions or concerns at info@chuzefitness.com. And as for our app hours, we will reach out to our Tech team to check the hours shown. We are truly sorry and we thank you for bringing this to our attention. Please do not hesitate to reach out to us if you have any other questions or concerns. Kindest regards, Chuze Fitness
Worst breakdown in common sense customer service I've seen. Front desk is incapable of pivoting from blind policy to create a decent guest experience. I can't believe how ridiculously I was just treated by your staff ..
Business response:
Hello Brandon, We sincerely apologize for the frustration you experienced with our front desk service. We take your feedback very seriously and want to address this issue immediately. Please follow up with us at info@chuzefitness.com so we can understand the situation better, resolve your concerns, and ensure this doesn't happen again. Kindly, Chuze Fitness
To put it in a nutshell, you pay way more to have way less autonomy. Also, misleading perks/offers. Example 1: the "more" plan. They say "unlimited guest pass". What they don't tell you until you've already committed, is that you can only bring 1 guest, and it has to be the same guest every time. Example 2: "Free trial for 14 days", In reality you only have 5 days. If you cancel 6 days in your 'free trial', you still pay $50-60 annual commitment. If you don't care about these sneaky business practices, you would be very p... read more
Business response:
Hi Ramyar, Thank you for the review. We are sorry to hear of your disappointment and apologize for any confusion regarding the membership. For our buddy pass, there is only one buddy per visit. However, it does not have to be the same person every time. In terms of the 14-day free promotion, this just means you will not get billed for your first month until 14 days after enrollment. We also have a 5-day clause for members to cancel and receive a full refund if they decide the facility does not meet their needs. We do ap... read more
Your a gym!! Not a bill collector! It's annoying how harassing the act with the towels to the sauna and your own account! This location is the worst!! They harass members!! The vibe is like a harassing parent! SMH
Business response:
Hello Teresa, Thank you for taking the time to leave us this review. First and foremost, we apologize for any frustrations or inconvenience that has occurred. While it is our team's responsibility to ensure that all accounts are current, we do apologize if this felt as though our team was harassing you. In terms of our policies, it is also our team's responsibility to make sure that our members are following gym policies to ensure a safe and clean atmosphere. We do regret if this was handled in any manner other than frien... read more
I have been coming here for 4 years. Management was rude to my wife and treated her unprofessionally regarding an issue about taking off her fanny pack when she deadlifts. They stated documenting her placing her fanny pack down temporarily when she was readjusting the weights and getting ready to perform other exercises. They confronted her in an unprofessional tone and communication was conveyed poorly. Other members workout in apparel not considered proper gym attire and leave fanny packs and gym equipment from home. Her f... read more
Business response:
Thank you for the review, John. We are sorry to hear of your frustrations and we apologize for any lack of customer service you experienced. We additionally apologize for any confusion regarding our bag policy. We do allow fanny packs, we just ask that bags are not left unattended or left in walkways. We will be sure to follow up with the onsite leadership team so that this can be addressed. Thank you again for the review and we hope that your future visits are much more enjoyable. Kindly, Chuze Fitness
Management is rude, picks and chooses what rules to enforce in the gym and on who they enforce rules on. Gym is overcrowded and favorites particular members even when they are rude to other members and hog equipment. Gym is always packed.
Business response:
Thank you for the review, Jan. We are sorry to hear of your frustrations and we apologize for any lack of customer service you experienced. We will be sure to follow up with the onsite management so they can follow up with their team. We want to ensure all members are treated equally and with kindness. Thank you again for the review and feedback. We hope to see you again soon! Kindly, Chuze Fitness
Don't go unless you're in one of the little broccoli head cliques that hog equipment for hours even the gym staff hangs around and talks with the customers you will never get equipment
Business response:
Hello Aaron, We are sorry to hear about issues with members standing around machines. This can definitely be frustrating when trying to get a workout in for the day. When this becomes an issue, please stop by our front desk to let our staff know so this can be resolved immediately. As for our staff standing around, we apologize deeply. Great customer service is what we strive for and we regret that your recent experiences have not been reflective of that. We have shared your feedback with our district leaders to bette... read more
I started up my membership again in May (2024), after a hiatus during Covid, and I have mixed reviews. Pros: 1) the staff have been friendly and mostly helpful 2) the gym is clean, well ventilated, and generally enough equipment Cons: 1) communication is not a strong suit 2) my issues with the app have not been resolved, and emails have gone unanswered, even after several tries 3) every time I go in, I have to stop and talk with the staff for 10-15 minutes because of the issues with the app not allowing me to scan and go in... read more
Business response:
Hi Barbara! We are so sorry to hear of your frustrations. We invite you to email us directly at info@chuzefitness.com and our team will be happy to further assist you with your account. We hope to hear from you soon!
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.3 star rating with 870 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It will close at 11:00 p.m.