This profile has been claimed by the business owner or representative.
Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Comfortable but not updated rooms Dated - room amenities limited No control of AC Location
Business response:
Margaret, we're sorry to hear about your experience with the dated amenities, limited room facilities, and the AC control issues you encountered during your stay. We understand how important it is to have a comfortable and well-equipped room, and we regret that we fell short of your expectations in these areas. We do appreciate you taking the time to share your feedback regarding the room conditions, as it helps us understand where improvements are needed. We hope that despite these shortcomings, the location was a positive ... read more
Quick overnight room for an early flight. Would stay again. Other than my room key not working the first time and the smell of constant cigarettes in the casino that you have to walk through to get to your room, it was great. I would stay again. Very convenient for a quick one night stay and an early flight in the morning. Shuttle bus to and from the hotel. Food court with multiple options for a quick dinner. Room was clean. Staff was super nice. My original key in the sky tower didn’t work so I had to walk all the way back ... read more
Business response:
Thank you so much for taking the time to share your experience with us, Meghan! We're really glad to hear that your stay was convenient for your early flight and that you found our shuttle service, food court options, and clean room helpful during your quick overnight visit. It's also wonderful to know that our staff made a positive impression on you! That said, we are truly concerned to hear about the room key issue you experienced in the Sky Tower. We understand how frustrating it must have been to walk all the way back t... read more
Exceptional The long walk from the self-parking garage to the room and having to switch between elevators to get to my room. The staff at the front desk were very helpful in making an ADA room available. All the employees that I came in contact were helpful and pleasant, happy in their work. As an example, I use a walker and wound up by mistake at a long escalator and flight of stairs that were inaccessible for me. Two guests, husband and wife, and a hotel employee, picked up my walker and carried it down to the bottom, taki... read more
Business response:
Thank you so much for sharing your detailed experience with us, Michael! We truly appreciate you taking the time to provide such thoughtful feedback. We sincerely apologize for the inconvenience caused by the long walk from the self-parking garage to your room and the need to switch between elevators. We hear you, and we are actively working on improving accessibility throughout our property to ensure a smoother and more comfortable experience for all our guests. It truly warms our hearts to hear about the kindness shown to... read more
Pleasant I didn’t like the casino , all human dealers are replaced with machines . I had to go to other casino to play during the stay at circus circus. Also the pillows are very uncomfortable to sleep with it . The staff at the checkin area were good . The overall place it’s was good.
Business response:
Thank you for taking the time to share your detailed feedback with us, Rahul. We truly appreciate you bringing these concerns to our attention. We are sorry to hear that the casino experience did not meet your expectations, and we understand how disappointing it must have been to find that the human dealers had been replaced with machines, especially when you were looking forward to that experience during your stay. We regret that this led you to visit another casino. Additionally, we apologize for the discomfort you experie... read more
Very Good
Was the perfect hotel and will be coming back again Nothing I can’t think of It was quiet, no issues, comfortable to sleep and rest
Business response:
Thank you so much for taking the time to share your wonderful experience, Isabella! We are absolutely thrilled to hear that you enjoyed the quiet and comfortable stay with us. It truly means a lot to know that everything was just right during your visit, with no issues and a restful experience overall. We are so glad the hotel met your expectations and that you found it to be the perfect place to relax and recharge. We look forward to welcoming you back again soon and hope your next stay is just as enjoyable as this one!
Pleasant
After we finally got our bags, everything went well. The bellman made us wait 2 hours in the unloading area to unload the baggage ,from our car, we could not check into our room till he got back from lunch as there was no one there while he was on lunch. People were getting backed up and angry as there should have been someone there. Sitting in a hot car waiting 2 hours for a bellman was not fun. Location,, comfort, easy access to parking.
Business response:
We sincerely apologize for the frustrating 2-hour wait you experienced in the unloading area due to the lack of bellman coverage during lunch. We completely understand how uncomfortable and inconvenient it must have been to sit in a hot car for that long, unable to check into your room, while others were also backing up and growing increasingly frustrated. There should absolutely have been someone available to assist guests during that time, and we regret that this was not the case during your visit. Your comfort and experie... read more
Pleasant Room was not very clean, found trash from previous guests, counters were sticky, and fan to the bathroom does not work to air out bathroom. Air conditioner was not working well and the room was hot making it hard to sleep during a heat wave. Also directions to sky tower from reception desk were confusing. Location was convenient. Staff was AMAZING!!! Sky tower room view was BEAUTIFUL!!!
Business response:
Thank you so much for taking the time to share your detailed feedback with us, Angel! We are truly sorry to hear about the cleanliness issues you experienced in your room, including the trash left behind from previous guests, the sticky counters, and the non-functioning bathroom fan. We also sincerely apologize for the air conditioning not working properly, especially during a heat wave, as we completely understand how uncomfortable that must have made it to get a good night's sleep. Additionally, we regret that the directio... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 42,232 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open at 12:00 p.m.