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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Decent, I prefer a simple hotel, not combined with a casino because of all the unnecessary walking. Long and confusing walk from hotel check-in to Sky Tower-signage is horrible and we took many wrong turns and got very frustrated. Also, I’m glad that I am not, and I wasn’t traveling with anyone handicap because handicap accessibility is old and outdated and would be very time consuming and cumbersome for anyone handicapped. Central location & free and convenient parking.
Business response:
Thank you for taking the time to share your detailed feedback with us, Tina. We sincerely apologize for falling short of your expectations, particularly with the confusing signage that made your walk from hotel check-in to the Sky Tower so frustrating. We completely understand how disorienting and time-consuming it must have been to take multiple wrong turns, and we are truly sorry for the inconvenience this caused during your stay. Your concerns regarding the outdated and cumbersome handicap accessibility are also something... read more
Great place and amenities The room were far from the casino and parking, tissue was not removeable. Very minor stuff. Clean and have good bathroom amenities, coffee and other things. All great options, very minor stuff to complain but really nothing at all
Business response:
We are so excited to hear that you enjoyed the amenities and cleanliness, John! It's wonderful to know that the bathroom amenities, coffee, and other options met your expectations and made your stay a great one. We truly appreciate your honest and balanced feedback regarding the room distance from the casino and parking, as well as the tissue dispensers. We understand that even the minor details can make a difference in your overall experience, and we want to assure you that your input is very valuable to us. Your thoughtful... read more
I enjoyed the room and stay, generally. AC was mediocre and property layout was confusing. High priced vending was ridiculous. $3 makes sense. 4 for a water or soda, though?? Great room,
Business response:
Thank you so much for taking the time to share your feedback with us, Johnson! We truly appreciate it, as it helps us continue to improve the experience for all of our guests. We're really glad to hear that you enjoyed your room and your stay overall — that means a lot to us! We sincerely apologize for the inconveniences you experienced during your visit. Your concerns regarding the AC performance, the confusing property layout, and the vending machine prices have all been duly noted and are very much appreciated. We comple... read more
Exceptional Que me hicieron 3 veces Las transactions y lo cargaron 3 veces no lo cancelation amount
Business response:
Lamentamos mucho el problema del triple cobro que usted experimentó, Ramírez. Entendemos perfectamente lo frustrante que debe ser que le hayan cobrado tres veces sin que se haya cancelado ni reembolsado el importe. Sin duda, esta no es la experiencia que deseamos para usted, y le pedimos disculpas sinceramente por las molestias ocasionadas. Queremos asegurarnos de que este asunto se aborde y resuelva lo antes posible. Por favor, póngase en contacto con nosotros directamente para que podamos revisar los detalles de su transac... read more
Get away The bed was uncomfortable as it leaned to one side and caused me to have back pain. Family friendly establishment. Easy to find places to eat.
Business response:
We sincerely apologize for falling short of your expectations with the bed during your stay. It is truly unfortunate that the bed leaned to one side and caused you to experience back pain, as that is certainly not the experience we want for our guests. We appreciate you bringing this to our attention. On a brighter note, we are so glad to hear that you enjoyed our family-friendly atmosphere and found it easy to locate dining options during your visit. Your feedback about both the positive and negative aspects of your stay is... read more
Exceptional
Exceptional
Pleasant We were disappointed that there were no circus shows there during our stay and nobody could give us an exact answer as to why. Location was great and the rooms were nice and clean.
Business response:
We sincerely apologize for the inconvenience you experienced regarding the circus shows during your stay, Patterson. We completely understand how disappointing it must have been to not have a clear answer about their absence, and we are sorry that our team was unable to provide you with the information you were looking for. We truly value your feedback and will take note of this concern. On a positive note, we are so glad to hear that you enjoyed our great location and found your room to be nice and clean. It means a lot to ... read more
Exceptional
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,317 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open at 12:00 p.m.