Circus Circus

Business response:

Lamentamos no haberle devuelto su depósito a tiempo, Maribel. Entendemos su frustración por la demora en recibir su reembolso de $100, especialmente considerando que ha pasado un mes desde que le indicamos inicialmente que se procesaría en un plazo de 5 a 8 días. Este no es el nivel de servicio que nos esforzamos por brindar, y reconocemos que esta experiencia no ha cumplido con sus expectativas. Tomamos estas inquietudes muy en serio y queremos asegurarnos de que su reembolso se resuelva adecuadamente. 

Business response:

We are delighted to hear you had an awesome experience! Thank you for choosing Circus Circus, Sean. It truly means the world to us when guests like you take the time to share such positive feedback. We're thrilled that everything met your expectations during your visit. Your "awesome" review brings a smile to our faces and motivates our entire team to continue delivering exceptional experiences. We appreciate you being our guest and look forward to welcoming you back to Circus Circus again soon! 

Business response:

We are glad to hear you're happy with your stay, Blia! We appreciate your kind words about our friendly front desk staff - they work hard to ensure every guest feels welcomed from the moment they arrive. We also want to acknowledge your comment about the unexpected pricing for Saturday night, and we understand that weekend rates can sometimes come as a surprise to our guests. Thank you for taking the time to share your overall positive experience with us. 

Business response:

We are delighted to hear you're happy with your stay and that our front desk staff was friendly and nice! Your satisfaction means a great deal to us, and we're pleased that despite the unexpected pricing for Saturday night, your overall experience was positive. We truly appreciate you taking the time to share your feedback about your stay with us, and we're grateful that our front desk team made a good impression with their friendly service.