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Cleveland Ford
- Car Dealers
- Cleveland, TN
About this business
Location details
2496 S Lee Hwy, Cleveland, TN, 37311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"They made the numbers work!!" My husband and I had in mind a few vehicles we had seen on the website, so when we arrived, we were met by John Yow. John let us test drive the SUV's we were interested in and he was very knowledgeable and answered all our questions about each vehicle we test drove. He wasn't pushy and didn't try to influence our decision. My heart was set on one SUV in particular. At first, it didn't look like we could get the numbers to work, because of negative equity in our trade, but Robert and Kevin made ... read more
"I felt appreciated" Brad Doty was on the ball to send me a video and general manager called to follow up in case I had questions. I felt appreciated and not ignored being a female customer. From sales to finance, everyone involved in making a sale complete worked as a team and made it a positive experience. (Fun staff!)
"Good customer service " HE was a very helpful and polite dealer. He was accommodating and constantly making sure we were ok. If I could give only him a rating it would be 5 stars. However the dealership itself would only receive 2 stars. We drove 3 and a half hours to get a car that was priced decently. In the pictures it only showed one flaw a fading of color on the front bumper. However after seeing the car it had a deep and large scratch that appeared to have been keyed too the car and a dent on the front. Neither of the... read more
"Great service in Sales, Finance/Delivery process lacking" JD Catlett was my salesman and he was fabulous, went above and beyond what was necessary. When I had to come in later in the day for a test drive, he made arrangements to ensure another salesperson was available and waiting on me - Chris Day who was also excellent. Communication and service at the preowned lot was awesome. Service in Finance at the new car lot was another story. Extremely long waits, very little communication, and lack of courtesy shown to the salesp... read more
"My experience purchasing my new car. " I purchased a car a few weeks ago at Cleveland Ford. Cody Roberts was my salesman. He was very friendly and helped out in any way he could with my new vehicle.
"Purchase of our new F150 XLT Supercrew Truck" Several people were involved with our purchase, but JD Catlett and John Yow worked together as our sales professionals. They both met us with a friendly welcome and were very helpful as we, my wife and I looked for the vehicle to purchase. I would recommend them to others for their kindness, professionalism and knowledge of the vehicles. Thanks guys, Barry & Cindy
"I really appreciated Shaun's hands on help" I really appreciated Shaun's hands on help. Destiny was very attentive, and Frank came to my house for one of my trades for very personal service. I would definitely recommend this team.
"Great experience with Brad Doty" I was looking to trade my Tahoe and Brad did everything he cld to help me and was very honest. I ended up not trading but Brad went to great lengths to make sure I made the right decision. That is very appreciated because most people wld have said anything just to make a sale. I’m looking forward to dealing with him again in the future.
"Purchased a Ford Explorer" Everyone was very friendly and helpful. They were willing to work with us and our budget. They also answered every question we had. Our only issue was that our negotiations started at $5,000 above the listed price on the website. Eventually we were able to get the price down towards the one listed on the website.
Frequently asked questions about Cleveland Ford
How is Cleveland Ford rated?
Cleveland Ford has a 4.7 star rating with 11,040 reviews.
When is Cleveland Ford open?
Cleveland Ford is open now. It will close at 7:00 p.m.