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Climate Control
- Heating & Air Conditioning/HVAC
- Portland, OR
About this business
Location details
16500 SW 72nd Ave, Portland, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stellar people. I've used them at my business for 8 years and always showed up and were straight forward about my lousy system. In Sept 2012, I bought new furnace and A/C (heat pump). Their prices was thousands less than another reputable company plus, they erred on the proposal and still stood by the price. JASON was very knowledgeable and stood by the deal 100%. Always been 5 stars in my book.
Climate Control is a crutial part of our maintenance team. Mark Powell can always be counted on to assist should an issue arise. Brad Young is and excellent project manager who provides excellent communication and competitive pricing. Scott, the tech assigned to our account, is knowledge and takes a proactive approach while maintaining our commerical units. The office and service dispatch staff are excellent as well. Climate Control's total maintenance approach helps to extend the useful life of our units, adding value ... read more
Beware! I was a long-time client of Climate Control for HVAC service and trusted them to help when the temperature in my office suddenly became drastically unbalanced, one side sweltering, the other freezing. Over the course of two years, I paid for three separate diagnostic visits, each one essentially repeating the same ineffective steps (adjusting dampers) without investigating the root cause. Eventually, I was told that the only solution would be to replace the entire HVAC system or all the ductwork, a major investment. ... read more
I requested a hot water heater repair and was told they would make it out on Wednesday. They called late in the day and said they couldn't make it but would be at the house Thursday early. I've called four times today, Thursday, waiting for 3 1/2 hours and now they tell me they can't come until tomorrow. Action Mechanical will be here today.
We used Climate Control to repair a 22 year old furnace in a rental property. The technician was prompt, polite & efficient, quickly diagnosing the problem. A main problem with Climate Control is their exorbitant markup of parts. It's great they had the part on their truck, but a 400% markup is a bit steep. We could have bought the part online for ~$70 - $100 - they charged us $430. Good thing the costs are tax-deductible!
Business response:
We regret to learn of your dissatisfaction regarding the parts markup. Our standard procedure involves providing detailed quotes and obtaining explicit authorization prior to commencing any repairs. We acknowledge your concerns.
Competent, but extremely expensive. Quoted me $1800 to replace a reversing valve and filter drier on my heat pump. Turns out this only included six pounds of refrigerant (R-410A). The unit took 12 pounds - they charged me $175/lb for the additional six pounds. When I looked up the cost of R-410A on line, it was selling for ~$10/pound, so they had more than a 1500% markup on the refrigerant. Before you use them, get a quote on the price of refrigerant - you might decide to go elsewhere when you hear what they charge.
Climate Control will let you down when you need them most. They will not stand behind their warranty, and view your crisis as a way to profit. They sold me a Mitsubishi heat pump. It was a competitive bid situation. When I inquired about the warranty, they said the unit had a 10 year warranty. I asked "if anything breaks In that period, will I need to pay anything?" The answer was a decisive "no!" . That was a lie. Before the second summer started, the coil had a catastrophic failure. It took over 3 months to repair. They... read more
Business response:
Hi Brian, I understand this situation has been an ordeal. I am truly sorry for that. We do not like or agree with how Mitsubishi has handled their parts and equipment shortage. And by extension the issues it has caused Climate Control customers. It is never our goal to lose a customer or provide less than satisfactory customer service. Mitsubishi had a major supply chain issue this summer and we exhausted every effort to get parts for you as fast as possible. The first coil Mitsubishi shipped came damaged, at which poin... read more
During the week of the heatwave (June 27th+) in Portland (the AC in my rental property developed a leak in the plumbing in my garage. The end of the week I called around for service and scheduled Climate Control for service on July 9th. On that day the technician called me and said the coil needed cleaning and the condensation piping needed a clog removed. He quoted me $619. I found this exorbitant but had no choice since I was not prepared to inconvenience my tenant. While the work was done, I think Climate Control was op... read more
Lengthy and unclear sales process. Took 2 hours for them to check everything out at our house before getting info needed for a quote. The quote then took nearly a wk, but then took several wks for me to remind them to complete the quote which required some input from the electrician. With the final quote, we were told they could get us an install in about a wk. A few days later we said we'd like to install, and were quoted 1.5 months out for install. I understand it's getting hot out and AC is now in high demand, but still ... read more
Frequently asked questions about Climate Control
How is Climate Control rated?
Climate Control has a 4.7 star rating with 934 reviews.
When is Climate Control open?
Climate Control is open now. It will close at 5:00 p.m.