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Cottages at Palm Springs
- Assisted Living Facilities
- Palm Springs, CA
About this business
At Cottages at Palm Springs, we offer dedicated Independent Living, Assisted Living, Memory Care, and short-term Respite Care. Here, you or your loved one will benefit from personalized care plans and a full menu of onsite amenities, helpful services, and life-enriching activities.
Location details
1780 E Baristo Rd, Palm Springs, CA, 92262, United States
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I have visited the memory care unit on several occasions to visit and I have noticed that the ceiling fan blades are covered with heavy dust and there has been no attempt to remedy this problem also the floor in the common areas appear that they are dirty and in need of damp mopping, i go to visit my friend in her room and the bed is dusty, bathroom needs cleaning, toilet with dried stool. As a retired nurse and a trained eye to observe these issue are important for infection control.
Business response:
Sometimes when a visitor comes into a place, they notice things that others may not. We would have appreciated your comments at the time to correct the situation as well as teachable opportunities. We checked all cottages and did not find dust on the fans. That said, our housekeeping staff cleans resident rooms weekly, and as needed if a resident has any additional needs. Additionally, Infection control is a high priority as we complete a daily checklist of cleaning and sanitizing all high-touch spaces.
Pacifica Senior Living Palm Springs is an adequate facility. It it set up ion cottages with only about 12 residents in each cottage. The main reason we chose this facility was because that cottage that she would be in was right outside the dining room, it was very convenient for her. She started in assisted living and I did not think she would be a flight risk, but she unfortunately tried to leave. She never really adjusted to the facility and did not like the experience. Because of these reasons we decided to take our loved... read more
Business response:
Thank you for sharing your detailed 4 star review, we are sorry to hear that your did not have a better experience. We have shared your review with the team and will use it to improve our processes in the future.
They were very efficient.
Business response:
Thank you for your 5-star review!
We love Pacifica Palm Springs--the staff goes above and beyond for their residents. The grounds are beautiful and the cottages are homey. They have a hard job but make it look easy. They've always been there when we need them and they really do care. Highly recommend their facility.
Business response:
Thank you so much for your kind comments about our team! We appreciate you taking the time to leave us this positive review. We hope you have a great day!
Came to visit my mom, and was impressed by how professional and friendly the staff was. Great job!!! Also, [name removed] in Aspen is amazing.
Business response:
We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Palm Springs! We hope you have a wonderful day.
I toured the community recently and even though I went in just to get a feel of the place, the Sales Director and Executive Director really made me feel welcomed. Absolute gems! This tour completely changed my mind about Senior Living communities and can confidently recommend this place to anyone. To be in this position is tough enough, but I trust my mom would be happy and feel safe and secure here!
Business response:
Emily W, we are very happy we could provide you with a positive experience at Pacifica Palm Springs! Thank you for sharing your tour experience at our community. If you have any further questions, please give us a call. We're always happy to help!
care staff very responsive and friendly. good menus, therapy services (not in house, but from outside agency. have access to facility and staff. good overall team approach.
Business response:
Terry, we are so happy to read such a great review about Pacifica Palm Springs! We hope you have a great day.
I would recommend this community to you or your loved one. It is 100 percent better than the place that she was in. Its almost like a night and day difference but it is very nice and worth it for my loved one. We are happy that she is here now. The staff were very open to answering questions about how my loved one is doing and very friendly.
Business response:
Laurie A, thank you for leaving this detailed review about your experience with Pacifica Senior Living Pal Beach. We appreciate it and look forward to seeing you again!
Very happy with the love & care my friend received while his time was spent at Pacifica. The sales gal made the transition very smoothly and the care staff was exceptional as my friend decided to spend the last month of his life under their care.
Business response:
Dalton S, thank you for leaving this detailed review about your experience with our Pacifica Palm Springs community. We appreciate it and look forward to seeing you again!
Frequently asked questions about Cottages at Palm Springs
How is Cottages at Palm Springs rated?
Cottages at Palm Springs has a 4.7 star rating with 233 reviews.
When is Cottages at Palm Springs open?
Cottages at Palm Springs is open now. It is open 24/7.