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DAP Health Sunrise Campus
- Medical Centers
- Palm Springs, CA
About this business
Location details
1695 North Sunrise Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
FIRST OF ALL. . . I am grateful for an organization that offers the services DAP offers. I've been once before, and was treated very well. BUT, I am new at this. . . asking for an HIV test after ending a sordid fiery relationship that ended in heart-ache. . . but I needed to know about my HIV status. I walked into the building with a little intrepidation and finally found the reception desk. I stood there for 5 minutes, alone (I timed it), no one behind me, 18 inches from the man sitting behind the desk. He didn't even bl... read more
Business response:
Nerium - firstly, thank you so much for the feedback, truly. A lot of the issues you've brought up are issues we're committed to fixing. I can assure you that upper management - Board leadership, CEO, and managers - are devoted to improving our relationships with clients, and the customer service we provide to *everyone.* We have a full training program run by staff to get this message across, and while we'd like to think that most of our staff are getting it, the reality is we're still not at our best 100% of the time. That... read more
I moved to Palm Springs and googled ADAP--first thing that came up was Desert Aids Project. Having worked with other Aids Service Organizations in other cities I thought GREAT. Boy was I WRONG ! After waiting 2 weeks to get an appointment I gathered all the required documents as to income, insurance, lab reports, etc etc as I had done many times before. I spoke to the intake person on the phone and said I was running low on my HIV meds and needed to get my application in to continue getting the financial assistance for ... read more
The WalMart of healthcare and ASO's. As I scrolled through the previous reviews I couldn't help but notice that every MD mentioned has left this place. If your doctor leaves it will be impossible to get a new appointment. I now see a cancer doctor as a result of this organization failing to review my lab results. My first visit with the cancer doctor was an eye opener. Before I could say anything he told me my entire experience with dap. If you need an HIV doctor, Clayton Barbour at 760-676-5800 is still in Palm Spri... read more
Rude and unprofessional staff. They are judgmental and say things loud enough to each other to make patients feel ashamed to be there.
In my 30 + years dealing with AIDS this is the first time I've had to pay for services at an AIDS clinic, my disability income is less than $700 a month and they tell me Ryan White won't pay my co-pays? Are they looting the Ryan White fund? I am basically PAYING to be abused by the rude and disrespectful staff. Where does all the money go from these lavish fundraisers? I know for a fact (my gf used to work for the travel agency that booked for them) Dap pays outrageous airline ticket cost to bring in entertainers to the Stev... read more
When I moved to Palm Springs in 2011 I went to DAP for services. I have been seen by SF Aids Foundation and APLA and received great service. DAP could use a lesson in customer service from these agencies. Here is a letter that I wrote right after my experience with DAP. Dear Dr. Hamilton: I am a new client at Desert Aids Project and want to take this opportunity to give you some insight to my experience in becoming a client. When I moved to Palm Springs with my partner Feb 2011 I was in need of a medical doctor. I was tol... read more
Whoever wrote the 5 star comment is obviously not a patient at the desert aids project. I have struggled for the past 6 years on and off trying to get help from DAP. I have been referred to two different doctors, two different case managers, and am doing constant circles with them on a daily bases trying to get help with insurance. I have been working with the case manager Antonio Juerta and supposedly recieved insurance that is now being rejected. I have had 3 missed appointments due to mistakes in the computers, the doctor... read more
UPDATED 02/14/2014 The building is okay, kinda outdated. There's nothing high tech about this place. Thier "budget" for new hires are very limited and they rely on volunteers. However, they do have activities that could be fun if your into BINGO. Almost every bar plays bingo in Palm Springs. They cant keep doctors around because, doctors didn't go to school to get paid less than what they could be making at a more higher end Hospital. Hint hint, Eisenhower Medical Hospital. They are very liberal which means Fox NEWS is bann... read more
I have an intolerance for organizations that have their PR Departments sign onto sites like this with lies. The DAP is at the top of that list. I was one of the many DAP clients that went there with expectations that I was going to get good service. "Efficient"? It makes me sick every time I hear someone else tell me about all the problems they've had with this place that can't even keep good doctors on staff. That's because the obese Medical Services Director has an eating disorder and a bad temper. If you like being s... read more
Frequently asked questions about DAP Health Sunrise Campus
How is DAP Health Sunrise Campus rated?
DAP Health Sunrise Campus has a 3.9 star rating with 657 reviews.
When is DAP Health Sunrise Campus open?
DAP Health Sunrise Campus is closed now. It will open tomorrow at 8:00 a.m.