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1695 North Sunrise Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is GARBAGE ABSOLUTE GARBAGE I was 5 minutes late for an appointment and they told me that I have to be 15 minutes early and they asked the doctor if he would see me and he said no this is ridiculous what nonsense they think because they serve marganilized groups that they can treat us this way I now have to come back in a week this is ridiculous and they will punish me! If I miss more then 2 or 3 appointments. These people are ridiculous my partner is a PA and has told me that if I continue receiving care from t... read more
Business response:
Good morning, Rey. Thank you for letting us know about your experience. I sent you a private message. -Sue
I have been using DAP for HPV checkups for the last year. The first problem is that they kept loosing the referral from my Doctor. Actually my PCP said make a visit to DAP in person because they are so disorganized and I did. The health care professional that treated me and did a procedure is referred by the center as a Dr. He is either an Nurse Practitioner or a Physicians Assistant. He is not a Dr. The procedure was very through and professional. The medical assistant did not adhere to HIPAA guidelines and started to d... read more
Business response:
Good morning, Charles - Thank you for taking the time to let us know about your experience. I'd like to learn more about your visit and how we can improve. When you have time, will you private message me your contact information or email me at slowe@desertaidsproject.org? Thank you again and I look forward to hearing from you. -Sue
The staff at this facility lack compassion and professionalism. I provided management with a laundry list of complaints regarding Dr. Singh which was acknowledged but ignored. She was so hostile on my first visit that I refused to be alone with her. Homophobia, misdiagnosis, wrongful termination of medicine previously prescribed to ease ailments, fat shaming, physical revulsion when I described physical symptoms, lying about the effects and causes of medicine, refusing to properly exam, arguing that I didn't know my stats wh... read more
Business response:
HI, Man P., I'm disappointed to hear about your experience at our clinic. We strive to provide the highest quality compassionate care. I'd like to learn more about your experience and how we can address your concerns. When you have time, please email me slowe@desertaidsproject.org. Thank you, Sue.
Think twice before using this facility. I moved to PS last year and wanted to continue with PREP. As a new patient I was subject to a litany of forms, interrogatories and tests. The swab testing was especially degrading. They required multiple visits and repeated lab tests which my insurance would not pay. In addition, the lab tests were submitted to my insurance company using the wrong procedure codes. Despite repeated requests this was never corrected. In the end, I was stuck with the financial burden with LCA. The whole ... read more
Business response:
Hi, Billy, Thank you for sharing your experience with us and I apologize for any frustration. I will forward your comments to our team for review and find ways to improve our process. Feel free to email me if you have any questions at slowe@desertaidsproject.org. Thank you. -Sue
Their appointment cancellation policy is unreasonable. If you're unable to keep more than one appointment they will punish you. I called the reception desk to make an appointment. Receptionist says she is unwilling to schedule an appointment. She says, First I need to call CJ and ask him for permission to make an appointment. So I leave CJ a voicemail CJ doesn't call me back. Instead, he sends a message through some third-party website with instruction about who else I need to call and ask permission so I can make an appo... read more
Business response:
Hi, Ezra, I'm sending you a private message. -Sue
DAP fired probably the best doctor they have ever had--Phyllis Ritchie. In 2016 Dr. Ritchie had my husband do a CAT scan for his chest because he had been complaining about chest pains, other medical personnel dismissed it as an ulcer but Dr. Ritchie insisted on a scan. It found that he had 3rd stage lung cancer. He underwent surgery, four months of chemo, and 6 weeks of radiation treatment, but he's still here, back at work and healthy and so far cancer-free, thanks to Dr. Ritchie. Imagine my shock and anger when I went in ... read more
Business response:
Hi, Matthew, We received your message and we'd like to address your concerns. When you have time, will you please call our Patient Experience Officer Michael Muller at 760-656-8400? We would like the opportunity to learn more about your experience.
Quite a SHOCK to hear of our favorite doctor's dismissal from DAP. Dr. Phyllis Ritchie has been such a wonderful physician for my parents medical care in the Palm Springs area. She is caring, intelligent and most of all, a true "old-fashioned doctor" who takes an interest in each and every one of her patients as human beings! So, it came as a huge surprise that she had been terminated from DAP! We will truly miss Dr. Ritchie. And, I can see by other reviews that we are not the only ones that feel this way!
Business response:
Thank you for your feedback, Janice. I will forward your message to our leadership team. - Sue
This is the second time DAP is making me lose my doctor because they decided to fire them. I am done with them. I am now stuck with an health insurance I selected because it would cover them and my doctor, and now I am left with an insurance that does not cover a lot of other places I could go to see a doctor. Be aware!
Business response:
Hi, Eros D., Thank you for taking time to leave us feedback. I will share your message with our leadership team. -Sue
I am extremely disappointed with DAP. I have been going there for seven years, and six of which my wonderful doctor was Dr Phyllis Ritchie. Recently I received a phone call telling me she quit due to a long commute. This didn't sound right so I called her as she generously shared her cell number with me. She explained to me DAP let her go for business reasons and a security guard walked her out. What a great loss of a caring wonderful physician. I am off to Borrego!
Business response:
HI, DS, Thanks for taking time to leave us a review. Our Patient Experience Officer Michael Muller would be happy to speak with you about any concerns you may have. His direct number is 760-656-8400. Thank you.
DAP Health Sunrise Campus has a 3.9 star rating with 657 reviews.
DAP Health Sunrise Campus is closed now. It will open tomorrow at 8:00 a.m.