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1695 North Sunrise Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DAP fired probably the best doctor they have ever had--Phyllis Ritchie. In 2016 Dr. Ritchie had my husband do a CAT scan for his chest because he had been complaining about chest pains, other medical personnel dismissed it as an ulcer but Dr. Ritchie insisted on a scan. It found that he had 3rd stage lung cancer. He underwent surgery, four months of chemo, and 6 weeks of radiation treatment, but he's still here, back at work and healthy and so far cancer-free, thanks to Dr. Ritchie. Imagine my shock and anger when I went in ... read more
Business response:
Hi, Matthew, We received your message and we'd like to address your concerns. When you have time, will you please call our Patient Experience Officer Michael Muller at 760-656-8400? We would like the opportunity to learn more about your experience.
Quite a SHOCK to hear of our favorite doctor's dismissal from DAP. Dr. Phyllis Ritchie has been such a wonderful physician for my parents medical care in the Palm Springs area. She is caring, intelligent and most of all, a true "old-fashioned doctor" who takes an interest in each and every one of her patients as human beings! So, it came as a huge surprise that she had been terminated from DAP! We will truly miss Dr. Ritchie. And, I can see by other reviews that we are not the only ones that feel this way!
Business response:
Thank you for your feedback, Janice. I will forward your message to our leadership team. - Sue
This is the second time DAP is making me lose my doctor because they decided to fire them. I am done with them. I am now stuck with an health insurance I selected because it would cover them and my doctor, and now I am left with an insurance that does not cover a lot of other places I could go to see a doctor. Be aware!
Business response:
Hi, Eros D., Thank you for taking time to leave us feedback. I will share your message with our leadership team. -Sue
I am extremely disappointed with DAP. I have been going there for seven years, and six of which my wonderful doctor was Dr Phyllis Ritchie. Recently I received a phone call telling me she quit due to a long commute. This didn't sound right so I called her as she generously shared her cell number with me. She explained to me DAP let her go for business reasons and a security guard walked her out. What a great loss of a caring wonderful physician. I am off to Borrego!
Business response:
HI, DS, Thanks for taking time to leave us a review. Our Patient Experience Officer Michael Muller would be happy to speak with you about any concerns you may have. His direct number is 760-656-8400. Thank you.
Wish I could give them less. I am sure they do very many good things for the desert community but charging clients $80.00 for STD testing is ridiculous. When questioned about the cost the receptionist, very nice btw, told me that because its a small community they don't get the big grants that the bigger communities get. That being said they sure have a great facility and seemingly plenty of staff. Maybe someone there needs to reprioritize their funds and make better use of the dollars they do get. After I told the rece... read more
Business response:
Hi, Nelson, Thank you for taking the time to leave us a review. We're very proud to offer free HIV and HCV and low-cost STI/STD testing at The DOCK. I'd like to learn more about your experience today. When you have a chance, will you email me at slowe@desertaidsproject.org so I can reach out to you directly? Thank you and I look forward to connecting with you.
Been going for years. For just HIV care they are ok but to make them your main doctor you will be disappointed. Very hard to get an appointment and communication is poor. You can leave messages with nurses and never get a call back. They run a battery of tests which to them are standard it took me the longest time to stop running testosterone and Blood for STD when you are not sexually active. I have employer insurance and feel like just a number when I come here.
Business response:
Hi, James, We appreciate your feedback and apologize for the frustration, we never want you to feel like you're just a number. Would you mind if I reached out to you directly to learn more about how we can improve communications? Again, I appreciate that you took the time to let us know about your experience. I hope to hear from you soon. - Sue
I don't know where to start. The negative reviews preceding my review should be read. They are all incredibly accurate. I believe in the beginning that DAP was a model healthcare facility, however the last several years I have seen first hand the entire organization go bad. This includes the clinic,administration,and Revivals. As a retired medical imaging specialist I have seen just about everything as I worked for trauma centers to family practice offices. I left DAP several years ago when they were apparently having seriou... read more
Business response:
Hi, Mark, Thank you for providing us with feedback. We'd like to learn more about your experience and how we can improve. When you have time, please call us at 760-656-8400. We hope to hear from you soon.
Last year, I called your Sunrise office and asked if there was a department that worked with children affected by HIV. Your representative told me there was no specific children's department, but he knew of several children in the east valley that would love the stuffed animals (mostly bears) I wanted to donate. I donated the more than 40 stuffed animals to your organization. Your team member picked them up and told me I would receive a "thank you" letter that I could use for tax purposes. His wife came with him. When I ... read more
Business response:
Hi, Alejandro, Did you receive our message regarding your inquiry? If not, please let me know.
hello ive been a client for 22 years ive seen a lot of wonderfull changes except why cant they hire people that already live in ca and the desert case managers and others who just move here one day and take ca job away the next ,hire local people please
DAP Health Sunrise Campus has a 3.6 star rating with 376 reviews.
DAP Health Sunrise Campus is open now. It will close at 5:00 p.m.