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4025 Richmond Rd. Suite E, Warrensville Heights, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
I really love the chicken, so I'd give that a five. But the place is filthy. We walked in and three employees were playing with their phones while the floor, tables, etc., were in bad need of cleaning. The trash in the bathroom was full and there were no paper towels. Yet we saw an employee use the bathroom then go right back to work, leaving me wondering how he washed his hands with no paper towels available. I'll come again, but you better start cleaning the place. Had it been clean, you'd have five stars.
Business response:
We'd really love a second chance to make this right. If you have a few extra seconds, would you mind connecting with us at https://tellusdirect.com/dhc? -Julie
Wow. This place does not disappoint. I ordered the extra hot and the reaper ckickies. The extra hot is not that hot. The reaper, well that was pretty efn spicy but multitudes of the extra hot. Like I was pounding some water. It's doable.
Wow. This place does not disappoint. I ordered the extra hot and the reaper ckickies. The extra hot is not that hot. The reaper, well that was pretty efn spicy but multitudes of the extra hot. Like I was pounding some water. It's doable.
had an extremely disappointing experience at Dave's Hot Chicken that I feel needs to be shared. From the moment I walked in, things were clearly not running as they should. First, the wait time for our order was absolutely incredulous. What should have been a quick meal turned into an unnecessarily long and frustrating wait, with little to no communication from the staff about what was causing the delay. Customers around me were just as confused and irritated. Even more concerning was the behavior of the assistant manager on... read more
Business response:
Apologies for any disappointment caused during your visit. We'd love to make it right. Please visit dhcfeedback.com to share your concerns and help us improve. Thank you.
Pros- Food is good. Sufficient portions. Cons- Long wait with few customers. The red chairs are narrow and uncomfortable. Sauces taste great but are excessively fatty, would be nice if they had a leaner option. #3 was 2,000 calories with all the sauce provided.
Business response:
It seems we fell short during your visit and we are so sorry for your experiece. If you have a minute, would you mind connecting with us at dhcfeedback.com ? We would like another chance to hopfully change your mind and impress you
The girl at the front did a great job, but I blame management for being grossly understaffed. You need two more workers 1 at the counter and 1 in the back cooking. HORRIBLE!!!!!
Business response:
We're sorry we didn't meet your expectations. Help us improve and earn those extra stars. Share your concerns at dhcfeedback.com. Thank you.
Stopped in here just use the bathroom but decided to buy 10 nuggets to go. Waited half an hour during which time not a single thing came out of the kitchen for anyone. A restaurant full of people standing around waiting, and they start telling customers that are coming in that they won't even take orders for 10 or 15 minutes. Kitchen staff said it takes a long time to make the chicken because they're making everything fresh. But when I finally got my nuggets, they were room temperature. Never coming back to this location aga... read more
Business response:
We're sorry for falling short of your expectations. Your satisfaction is important to us. Let's make it right at dhcfeedback.com. Thank you.
This was a bad eating experience on many levels. When my brother and I walked in there were no other customers. We ordered and waited about fifteen minutes for our food. No problem. I ordered a #4; a sandwich with fries. My brother ordered a piece of chicken and fries. Our fries were cold. My brother was missing his pickles which he had ordered. So he went back to ask for hot fries and his pickles. The person who took our order rolled her eyes at his request and asked "really?" Meanwhile, I decided to eat my cold fries, whic... read more
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
Food amazing Service after ordering. Slow. Lethargic. And just plain pathetic Franchisee this is the slowest turn of making a Dave's I've ever seen. You need to train your staff and realize you're losing customers who just walk out during normally busy times Maybe worth the cost to adequately staff. Good luck.
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at dhcfeedback.com for a second chance to hopefully WOW you
Dave's Hot Chicken has a 4.4 star rating with 1,303 reviews.
Dave's Hot Chicken is open now. It will close at 10:00 p.m.