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Dave's Hot Chicken

4.4

About this business

Location details

4025 Richmond Rd. Suite E, Warrensville Heights, OH, 44122, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 10:00 p.m.
Tue11:00 a.m. to 10:00 p.m.
Wed11:00 a.m. to 10:00 p.m.
Thu11:00 a.m. to 10:00 p.m.
Fri11:00 a.m. to 11:00 p.m.
Sat11:00 a.m. to 11:00 p.m.
Sun11:00 a.m. to 10:00 p.m.
4.41,303 reviews
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Monica R.'s profile image
Monica R. 
rating
a year ago

My son and friend waited for 15 minutes and no one took their order. There is no excuse for that. 

Business response:

That’s definitely not the kind of service we aim for. We appreciate you bringing this to our attention. 

Frugal F.'s profile image
Frugal F. 
rating
a year ago

The food is mediocre for the high price. The customer service takes it down a few more notches. And for the dining area, it looked like it had not been cleaned all day. We watched the cashier mumble a ticket number then slam the food on the counter, wondering what that customer did wrong. When our number was called we checked the box before leaving to see that they had forgotten the extra pickles. After yelling "excuse me" a few times over the four people in the kitchen, the gentleman looked up from preparing his black and m... read more

Business response:

That’s not the experience we want our guests to have. We appreciate the honest feedback and will make sure this is addressed. 

Frugal F.'s profile image
Frugal F. 
rating
a year ago

The food is mediocre for the high price. The customer service takes it down a few more notches. And for the dining area, it looked like it had not been cleaned all day. We watched the cashier mumble a ticket number then slam the food on the counter, wondering what that customer did wrong. When our number was called we checked the box before leaving to see that they had forgotten the extra pickles. After yelling "excuse me" a few times over the four people in the kitchen, the gentleman looked up from preparing his black and m... read more

Business response:

That’s not the experience we want our guests to have. We appreciate the honest feedback and will make sure this is addressed. 

Stephanie L.'s profile image
Stephanie L. 
rating
a year ago

We received cold sandwiches, so I politely asked them if they could remake them and I could tell they were mad. We were supposed to have medium and hot spice, but tgey put reaper on for bringing them back. We could not eat them. 

Business response:

That’s unacceptable, and we’re really sorry that happened. We appreciate you letting us know so we can address it. 

Stephanie L.'s profile image
Stephanie L. 
rating
a year ago

We received cold sandwiches, so I politely asked them if they could remake them and I could tell they were mad. We were supposed to have medium and hot spice, but tgey put reaper on for bringing them back. We could not eat them. 

Business response:

That’s unacceptable, and we’re really sorry that happened. We appreciate you letting us know so we can address it. 

Lane C.'s profile image
Lane C. 
rating
a year ago

Terrible service. Women at the counter and cooks are talking to each other instead of doing their jobs. They are telling everyone that the point of sale systems are down but they can take mobile orders. We placed our mobile order 30 minutes ago and it's still not out. Very irritating waiting for our food while the cooks talk to the women working at the counter. The women working is also being very disrespectful to customers. Won't be coming here again. 

Business response:

We hear you, and that’s not how things should be running. We’ll be following up on this to make sure service improves. 

Lane C.'s profile image
Lane C. 
rating
a year ago

Terrible service. Women at the counter and cooks are talking to each other instead of doing their jobs. They are telling everyone that the point of sale systems are down but they can take mobile orders. We placed our mobile order 30 minutes ago and it's still not out. Very irritating waiting for our food while the cooks talk to the women working at the counter. The women working is also being very disrespectful to customers. Won't be coming here again. 

Business response:

We hear you, and that’s not how things should be running. We’ll be following up on this to make sure service improves. 

Don P.'s profile image
Don P. 
rating
a year ago

Love Dave's Hot Chicken (the food) but I showed up at 9:35 pm and was told they were taking no more orders. Well it says you close at 10:00pm, maybe say you close at 9:30 pm instead. Extremely poor service. They did not acknowledge me. Every employee ignored me, until another customer said they were not taking orders. After standing there for a few mins finally a female employee said " we're not taking anymore orders." I get it if I am came in at 9:50, but damn 9:35 pm. WOW. I won't be coming back here regardless of how good... read more

Business response:

I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns. 

Don P.'s profile image
Don P. 
rating
a year ago

Love Dave's Hot Chicken (the food) but I showed up at 9:35 pm and was told they were taking no more orders. Well it says you close at 10:00pm, maybe say you close at 9:30 pm instead. Extremely poor service. They did not acknowledge me. Every employee ignored me, until another customer said they were not taking orders. After standing there for a few mins finally a female employee said " we're not taking anymore orders." I get it if I am came in at 9:50, but damn 9:35 pm. WOW. I won't be coming back here regardless of how good... read more

Business response:

I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at tellusdirect.com/dhc so we can address your concerns. 

Frequently asked questions about Dave's Hot Chicken

How is Dave's Hot Chicken rated?

Dave's Hot Chicken has a 4.4 star rating with 1,303 reviews. 

When is Dave's Hot Chicken open?

Dave's Hot Chicken is open now. It will close at 10:00 p.m.