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David's Bridal
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I went on a Monday with a bridesmaid to look for bridesmaid dresses. I made an appointment and the girl could careless about us. She didn't recommend any dresses, barely wanted to get dresses for us, took dresses away and put them back before we were done, and told me she uploaded my favorite ones to my account but they never showed. Plus the sales girl did not comment one way or another about the dresses and was pretty much over helping us as soon as she found out we were there for bridesmaid dresses. I am not happy about m... read more
Business response:
Hello Ann, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ciara). Best wishes, Jessica H.
This is the third time I've been to davids bridal in colonie for dresses for my wedding and each experience has been dramatically worse. The sales girls lack knowledge. We spent two hours trying to find follower girls dresses to match bridesmaids dresses and also a junior bridesmaid dress. 3 kids in tow for 2 hours! After the girl lead us in the the direction on a specific dress only to be told that the dress doesn't come in the needed size after all when we were paying for the dresses. The encourage you to buy the flower g... read more
Every time I go in to this store there is another problem!! The sales people no nothing about the dress or fitting people. Tried to get my shoes they did not check the boxes out of the six boxes no of the shoes were the right ones and they were the wrong size and different sizes in every box. When I went to pick my dress up the first time I tried it on it was ripped and they sales lady was fighting with telling me that I did then she ripped it even more while I was in the dress. They finally got me I knew dress a month later... read more
Business response:
Hello Brittany! Thank you for taking the time to provide a rating. Best wishes. April B.
I enjoy my experience the first time around because the person who help me was very consider and patient. My second time to purchase a dress was awful. The sales person was not focus to what I wanted and did not give me many of gowns to choose from. She brought out two dresses and I swear that was my only choice so I did end up likeing one of the dresses out the two I purchase it. The slipp was all wrong I ended up purchasing a slip which was the wrong on ebut they sent me one thru the mail which was the right one and I end ... read more
Worst peice of crap. Ruining dresses 3 days before a wedding. Thank you so much .
Business response:
Hello Shi Shi, we are very sorry to hear that your trip to David's Bridal was less than satisfactory. It is our mission to give our customers the "once in a lifetime" experience that they deserve & will use your feedback to ensure we do not fall short of exceptional assistance in the future. If you would be willing to give us another opportunity or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Ciara D.). Best wishes. Cierra S.
This was the WORSE experience EVER! If the price wasn't so cheap I would have NEVER stepped foot in that place AGAIN after our first appt for bridesmaids dresses and was told "well that party has a bride so they need my attention more" Had to order my daughters dress NUMEROUS time, another dress ordered the wrong color,and when I called corporate, he did his best to accommodate but when he spoke with the manager asking them to take money off, they told him they already took 10% off the dresses for the inconvenience which the... read more
Very rude and acted as if we were wasting there time. Called to complain and got hung up on!
Business response:
Hello Jennifer, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
I went here numerous times. The first visit for my wedding gown was fine. I then went different times with my bridesmaids for their dresses. Never once did they get it right. No matter how many times I went over the colors and names of the girls, they still came wrong. They were supposed to ship my maid of honor' s dress, but her name on the label but never put her address, mailed my other bridesmaid dress to the wrong address. My dress, the bustle wasn't put in high enough despite fittings, the dress still dragged and is no... read more
Business response:
Hi Lyrica. We are saddened to see that you were not happy with your dress alterations and customer service experience. If you would like to discuss anything further please send us an email to dbcares@dbi.com (Attn:April B city/location) with more details. Thank you, April B.
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.6 star rating with 5,880 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.