DraftKings at Casino Queen

Business response:

Hello George, thank you for your feedback. We are glad to hear you found the hotel nice, though we are sorry to learn about the issues with the check-in process and the deposit. To clarify, we release the deposit at the time of check-out. However, the time it takes for the funds to be made available in your account depends on your financial institution's processing times. We strive to ensure that all deposits are returned promptly, but unfortunately, we have limited control over the speed at which banks release these funds. ... read more

Business response:

Hello Marli! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future. 

Business response:

Hello Michelle, thank you so much for your wonderful feedback! I’m thrilled to hear that you found the bed comfortable and enjoyed the spacious bathroom. It’s great to know that our staff made a positive impression on you as well. We look forward to welcoming you back and making your next stay just as enjoyable. If there’s anything specific, you’d like for your next visit, don’t hesitate to let us know. Safe travels and see you again soon! 

Business response:

Hello Brent! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future. 

Business response:

Hello Richard, thank you for taking the time to provide your feedback. We're sorry to hear that your recent stay didn’t stand out in a positive way. We aim to offer a memorable experience for all our guests, and it sounds like we missed the mark this time. Your comments are valuable and will help us improve. If you have any specific suggestions or if there’s anything we can do to make your next visit better, please let us know. We hope to have the opportunity to provide you with a more exceptional experience in the future. 

Business response:

Hello Bonnie and thank you for bringing this to our attention. We are sorry to hear that the carpet in your room was not up to our usual standards. Cleanliness is a top priority for us, and I will make sure your feedback is passed on to our housekeeping team to address this issue promptly. We appreciate your input as it helps us improve our services. If there’s anything else we can do to make your stay more comfortable, please let us know. Once again, thank you Bonnie and we look forward to seeing you again in the future. 

Business response:

Hello Tor Age! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future. 

Business response:

Hello Dretta! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future. 

Business response:

Hello Ashley! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.