DraftKings at Casino Queen

3.8

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.89,756 reviews

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Jodi

a year ago

Not bad not great - safe We had a two nights stay with another couple, so two rooms we asked to be next to each other we were way down from each other. Our room was somewhat clean garbage behind the dresser. Shower bottles were barely enough to get us through the weekend. Only one soap, bar, lotion, bottle look like it had already been used, the TV was already playing when we came in which was weird only three pillows on a king size bed stains all over the carpets when you walk through the hallway only one elevator working t... read more

Business response:

Hello Jodi, Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with the front desk team to be mindful of all guest checking in. In addition to speaking with our Engineering & Housekeeping team on their preventative maintenance measures. Again, thank you for your feedback and we hope to have another op... read more

Eulises

a year ago

Business response:

Thank you for 5 /5 review! We'd love to hear how amazing your experience was.

Nick

a year ago

Convenient to the casino and city

Business response:

Thank you for the 5-star review! We are happy to have you as a guest and appreciate your kind words. We will continue to provide the best service possible to all of our valued patrons.

Jim

a year ago

Business response:

Thank you for your 4-star review! We’re glad you enjoyed your time with us. If you have any additional feedback that can help us achieve a 5-star rating in the future, let us know.

April

a year ago

Older hotel. Pretty clean but some of the lights didn’t work and not enough outlets.

Business response:

We thank you for your business and appreciate you taking the time to tell us about your experience. DraftKings at Casino Queen constantly strives to improve our service and your feedback helps us to do that. To submit any additional comments, cares or concerns please feel free message us. If at anytime during your stay please contact the front desk for the opportunity to rectify the circumstances.

Wesley

a year ago

Business response:

Thank you for the 10 -star review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us on any social network.

paul

a year ago

Business response:

Hello Paul, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon

Trinae

a year ago

Business response:

Thank you for the 10 out of 10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us.

Marilyn

a year ago

Nice stay Our stay was very nice. The staff at the front desk were very friendly and courteous. The lobby was very clean and welcoming. Our room was very clean, but upon entering smelled like someone used the bathroom right before we got there and did not use any air freshener to cover the smell. I had some with me to take care of that problem. There was a stain on the floor, but that did not affect the comfort of the room. The toilet bowl was a little loose so it squealed every time someone sat down or got up. The holder in... read more

Business response:

Hello Marilyn, we thank you sharing your feedback about your recent stay with us. We would like to apologize for the issues regarding the toilet and shampoo holder, we have alerted our engineer team about those issues and we thank you for bringing it to our attention. We are happy to hear that the staff gave you a warm welcome and that you enjoyed your stay. Once again, we thank you Marilyn and we look forward to seeing you on your next trip!