DraftKings at Casino Queen

3.8

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.89,756 reviews

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Maria

a year ago

We keep coming back! We stay here every year for an annual convention. Rooms are clean, some wear and tear on carpet and cabinetry but other than that we will continue to stay here. A con.. I don't think their right elevator has worked in 3 years so there is a bit of a wait but other than that. we will be back! And they have places to eat in the casino.. so convenient!

Business response:

Hello Maria, thank you for taking a moment and sharing your feedback with us! We do apologize for the tear in the carpet and cabinetry, and we thank you for bringing it to our attention. We greatly appreciate you and your family continuously staying with us and we look forward to seeing you all next year!

Leon

a year ago

Nice fun place

Business response:

Hello Leon, thank you for choosing to stay with us and we appreciate you giving us a review. We are delighted to hear that you had a great time and we look forward to seeing you again!

Trina

a year ago

The hotel is very clean and the front desk person was very nice. I like that they have security.

Business response:

Hello Trina! Thank you for taking a moment and sharing your experience with us. We are delighted that you had an amazing stay with us and we are happy to hear that the front desk team gave you a warm welcome. We thank you for choosing to stay with us and we look forward to see you again!

Matt

a year ago

They offer a veteran discount but do not let you know about it when you check in

Business response:

Hello Matt, thank you for taking a moment and giving us a review and we thank you for your service. We apologize for any misinformation and miscommunication you may have had with our front desk team. After looking at your reservation we see that the rate and discount you had was much better than the Veterans discount we offer and if our front desk agent would have given you that one instead we would have been doing a disservice to you. Once again, we apologize for any miscommunication you may have had with the front desk tea... read more

alvin

a year ago

I need a fan so there is not enough circulation inside the rooms

Business response:

Hello Alvin, thank you for writing us a review. We apologize for not being able to get you a fan, if you decide to stay with us in the future please direct any request to the front desk so they may get those request completed right away. We thank you for choosing to stay with us and we look forward to having you again!

Jamie

a year ago

Very nice and the price was exceptional

Business response:

Hello Jamie, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Anonymous

a year ago

Good for the money. Would stay again. Needed to book a hotel while on a long road trip. Decided to try this one as it advertised some good views of the Arch in St. Louis. The view was great (more so at night). Room was decent size. Some stains in the carpet but overall seemed clean. Conditioner dispenser in shower was empty. Had to unplug the clock so both of us could use our c-pap machines. Only one USB port near the beds. It has obviously been a while since the outside carport area was cleaned. Overall, for what we paid, i... read more

Business response:

Hello! Thank you for taking a moment and giving us such a wonderful review. We are delighted to hear that you enjoyed your stay with us and that you got a chance to see the amazing view of the Gateway Arch. We do apologize for the empty conditioner dispenser, we do have 24hr front desk agents available to help assist with issues such as these. If you stay with us on your next adventure, please do not hesitate to ask our front desk team for assistance. We thank you for staying with us and we look forward to seeing you again.

Mary

a year ago

Stayed here a few times never any issues

Business response:

Hello Mary, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Danielle

a year ago

Wasn’t all what I thought it would be

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.