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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The stay was ok. It was convenient for my plans. The shower curtain was so bad that I had to keep adjusting while I was in shower. The shower head was not on properly so the bathroom got soaked. Found hair in sink. The a/c wasn’t working so the room was a hot box. Eventually they came and repaired it so it wasn’t too bad.
Business response:
Hello Phillip and thank you for your feedback. While we're glad, our location was convenient for your plans, we're truly sorry for the issues you experienced including the shower setup, cleanliness concerns, and the A/C trouble. That’s not the standard we aim to provide, and we appreciate you bringing it to our attention. We’re addressing these matters with our maintenance and housekeeping teams to ensure improvements. If there’s anything else we can do or if you’d like to discuss your stay further, please feel free to reach... read more
It’s was very clean a nice
Business response:
Hello Alese, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
Great place to stay Cardinal & Battlehawks game Another Great stay at Casino Queen Hotel, parking excellent, employees helpful & courteous, room cleanliness was great and beds very comfy. Another great experience.
Business response:
Hello Richard and thank you so much for your kind words! We're thrilled to hear you had another great stay with us. It's wonderful to know you enjoyed the clean room, comfortable beds, helpful staff, and convenient parking. We truly appreciate your continued support and look forward to welcoming you back again soon!
Views are great. Pleanty to do with the casino and places to eat near by. Transportation is easy. Hotel could use updating, smelled a little like stale cigarettes. Could be cleaner.
Business response:
Hello Khala and thank you for sharing your thoughts with us. We're happy to hear you enjoyed the views, the convenience of nearby dining and entertainment, and easy transportation. We also appreciate your feedback about the condition of the hotel, please know that cleanliness and air quality are top priorities for us, and we’re actively working on updates to improve the overall guest experience. We hope to have the chance to welcome you back for a fresher and more comfortable stay!
Business response:
Hello Brea, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
Business response:
Hello Erica, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
It was amazing as always.
Business response:
Hello Jacqueline, thank you so much for taking a moment and rating us! We are delighted to hear that you enjoyed your stay. We thank you for choosing to stay with us and we look forward to having you again!
Lots of free parking, staff were great, rooms are a little run down however they were clean and the beds were comfortable. Free shuttle service to the games.
Business response:
Hello Cyrille and thank you for the kind words! We're so glad you enjoyed the free parking, comfortable beds, and our friendly staff, it’s always great to hear. We also appreciate your feedback about the rooms and are continually working on improvements. The free shuttle to the games is one of our favorite perks, and we’re happy it added to your stay. Hope to see you again soon for another easy and enjoyable visit!
Front desk lady was rude. Parking lot is very confusing to get over to the parking lot for the hotel.
Business response:
Hello Todd and we’re very sorry to hear about your experience. Providing friendly service and clear directions is something we take seriously, and it’s disappointing to learn we fell short in both areas. We’ll be addressing this with our team to ensure a better experience for future guests. Thank you for bringing it to our attention.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,370 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.