DraftKings at Casino Queen

Business response:

Hello Gerald, thank you for sharing your feedback, and I’m truly sorry to hear that the noisy air conditioner affected your sleep. Your comfort is important to us, and we regret that we didn’t meet your expectations in this regard. In the future, please let our front desk know if you experience any issues during your stay our team is here to help resolve problems as quickly as possible. We appreciate your comments and hope to have the chance to provide you with a more restful stay next time. 

Business response:

Hello James, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future. 

Business response:

Hello Tyler, thank you for your honest feedback. We’re pleased to hear that check-in was smooth and that you enjoyed the sportsbook and food at the casino. I’m sorry to learn about the stained floors in your room this is certainly not the standard we aim for. We will address this issue with our housekeeping team to ensure it resolved. Thank you for bringing it to our attention, and we hope to have the opportunity to offer you a more polished stay in the future. 

Business response:

Hello Deb, thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a generally satisfactory stay. We aim for a higher standard and if you have any specific suggestions or concerns, please feel free to share them. We hope to have the opportunity to provide you with a better experience on your next visit. 

Business response:

Hello Cassie and thank you for bringing this to our attention. I’m sorry to hear about your concerns regarding the parking situation and the safety of your vehicle. We understand how important it is to feel secure, and we regret that this aspect of your stay didn’t meet your expectations. I’ll pass along your feedback to our team so we can look into possible improvements. Your comfort and safety are important to us, and we appreciate your input as we work to enhance our guests' experiences.