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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
In need of updating
Business response:
Hello Tracey and thank you for your feedback. We appreciate your comments regarding the need for updates, and we are actively working on improvements to enhance our guests' experience. We hope to welcome you back soon for a more updated stay!
Air did not work correctly. The room was so hot and the carpets were covered in stains.
Business response:
Hello Stephanie and thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the air conditioning and the carpets in your room. This is certainly not the experience we want to provide. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We hope you'll give us another chance to provide a more comfortable stay in the future.
Business response:
Good evening, Brandi, we appreciate you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Business response:
Hello Joseph. thank you so much for the fantastic review! We are delighted to hear that you enjoyed your stay with us, and we look forward to seeing you again!
Check in was easy and fast. Staff was exceptionally courteous and informative. Found the room to be very clean and quiet. Had a great view of the Mississippi river and the arch and St Louis sky line. Lots of parking and was impressed with how security constantly drove around keeping an eye on things. Felt very safe there. Casino and restaurants were merely 75 yards away.
Business response:
Hello James and thank you for your wonderful review! We’re thrilled to hear that you had a great experience, from the fast check-in to the view of the Mississippi River and St. Louis skyline. We’re also glad you felt safe and comfortable with our security measures. It’s great to know that the convenience of the casino and restaurants added to your stay. We’d love to welcome you back soon!
It was kinda old a rundown the TV was old and small none of the HDMI ports worked the carpet was nasty feeling our shower curtain had mold all over the bottom the power blinked and the WiFi was down for almost 2 hours. Most of the staff was nice and inviting one or two looked like they didn't want to be there. We saw 2 mice run across the wall in the casino and it smelled like they had more then 2 mice in there.
Business response:
Hello Sabrina and thank you for your feedback. We’re very sorry to hear about the conditions you experienced, from the room and Wi-Fi issues to the concerns in the casino. This is not the level of quality we aim to provide, and your comments have been shared with our management teams for immediate attention. We’re glad to hear most of our staff made you feel welcome, and we appreciate you recognizing them. Thank you again for bringing this to our attention.
Easy to get to, staff was very nice. Great location to jump on the metro. My only complaint is the shower head! It was blowing a high powered mist.
Business response:
Hello Georgia and thank you for your kind words! We’re so glad you found our location convenient and our staff welcoming. We appreciate you bringing the shower head issue to our attention, and we’ll be sure to have it looked at by our maintenance team. Hope to welcome you back soon!
You get what you pay for. I paid $89 for the night. Hotel was clean but dated giving it a dirty vibe even though it seemed clean. Staff was friendly enough. Fitness Center was missing a lot of free weights. Elevators smelled like pot.
Business response:
Hello Alissa and thank you for your review. We appreciate your feedback and are glad you found the hotel clean and the staff friendly. We’re sorry to hear that some aspects of your stay, like the fitness center and elevator odor, didn’t meet your expectations. Your comments have been shared with our team, and we’ll be addressing them moving forward. We hope to welcome you back for a more comfortable stay in the future.
Me encantó súper limpio y muy bonito
Business response:
Hola Derik, ¡muchas gracias por tus amables palabras! Nos alegra saber que te encantó la limpieza de tu habitación. Nos enorgullecemos de mantener un alto estándar para nuestros huéspedes. ¡Esperamos darte la bienvenida pronto!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,176 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.