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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Michelle! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
The location was great! The desk staff at check in left a lot to be desired. They were more concerned with their phone than the guests. Tv kept going in and out with the rain so don’t count on entertainment in the room. But otherwise the room was nice and clean and comfortable. Good value.
Business response:
Hello Jennifer and thank you for taking the time to share your experience with us. We’re thrilled to hear you enjoyed the convenience of our location and found your room clean and comfortable. However, we sincerely apologize for the issues you experienced during check-in and with the TV. Our team is committed to providing excellent service, and we’ll address your concerns to ensure our staff is fully engaged with our guests. We’re also looking into the TV connectivity issue to improve your experience in the future. We apprec... read more
The property is fine, could use an update
Business response:
Hello Kim, thank you for rating us and sharing your experience. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
Property shows it's age and needs a remodel. Casino is fine. From the value standpoint it is a good choice for the money.
Business response:
Hello Jon and thank you for sharing your thoughts! We're glad to hear that you found the value of your stay and casino to be satisfactory. We appreciate your feedback about the condition of the hotel, and we want you to know that we’re continuously working on improvements. Your insights help us focus on the areas that matter most to our guests. We hope to have the chance to offer you an even better experience in the future!
Business response:
Hello Richard, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
Business response:
Hello Debbie! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Business response:
Hello Bryan! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
The staff were polite when they greeted us! They were quick and got us to our room easily :) the view was gorgeous! tons of things within 1.5-2 miles of the hotel. roughly a 6-11 minute drive almost any spot, which was wonderful!
Business response:
Hello Libbie and thank you for the five-star review. We are glad that you enjoyed your stay with us and that you found the staff, view and convenient location to be of your liking. We look forward to welcoming you back again soon!
The property was very safe and secure. The biggest detractor was the carpeting in the hotel, which was very stained in many areas, but appeared to have been well cleaned. The facility is connected to a casino and the stains could be attributed to many of the people that frequent the casino. The big calling card for us was the security of the area.
Business response:
Hello Jerry, thank you for sharing your thoughts about your recent stay. We’re pleased to hear that you felt safe and secure during your visit. We apologize for the condition of the carpet, that is not our normal standard and we apologize for the effect it had on your stay. Your comments are valuable to us, and we will ensure they are addressed with our management team. We appreciate your understanding as we work to improve our facilities. Once again, we thank you Jerry and we look forward to seeing you again in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 7,310 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.