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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stayed here a few times never any issues
Business response:
Hello Mary, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.
Needed to book a hotel while on a long road trip. Decided to try this one as it advertised some good views of the Arch in St. Louis. The view was great (more so at night). Room was decent size. Some stains in the carpet but overall seemed clean. Conditioner dispenser in shower was empty. Had to unplug the clock so both of us could use our c-pap machines. Only one USB port near the beds. It has obviously been a while since the outside carport area was cleaned. Overall, for what we paid, it was reasonable and if we needed to g... read more
Business response:
Hello! Thank you for taking a moment and giving us such a wonderful review. We are delighted to hear that you enjoyed your stay with us and that you got a chance to see the amazing view of the Gateway Arch. We do apologize for the empty conditioner dispenser, we do have 24hr front desk agents available to help assist with issues such as these. If you stay with us on your next adventure, please do not hesitate to ask our front desk team for assistance. We thank you for staying with us and we look forward to seeing you again.
Wasn’t all what I thought it would be
Business response:
We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
Business response:
Hello Dretta, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so and we look forward to seeing you again.
We did not get clean towels . We wanted the room clean and no one did anything to the room
Business response:
Hello Maretha, thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. It is our primary goal to anticipate the needs of our guest and deliver quality customer service. To know that we have fell short of that during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. Once again, we apologize, and we hope we ge... read more
We always love staying at the Casino Queen and the arch/ riverfront view rooms are so awesome!
Business response:
Hello Robin, thank you for the amazing review. We are delighted to hear that you enjoyed your stay as well as the awesome view of the Mississippi River and Arch. We can not wait until your next visit!
The room was nicer than expected but it feels like nobody works there. Tried to check out in the morning and nobody was at the front desk.
Business response:
Hello Kai, thank you for your valuable feedback. We will be sure to share this feedback with the front desk team to be mindful of all guest checking out in the early mornings. Once again we thank you and we hope to see you back again soon.
Great value for the money- the place was very clean and extremely friendly staff. Beds were very comfortable and bathroom was extremely clean. Would stay there again.
Business response:
Hello Phaedra, thank you for taking a moment and giving us a review. We truly appreciate your kind words and we look forward to seeing you again!
Room was quite nice, quiet, and comfortable. Very easy access to the Metro station and a short walk to the casino. No real complaints at this price point; was a reasonable rate. Obviously would enjoy some breakfast options or dining options in the hotel. Probably would choose a different option next time in the area.
Business response:
Hello Jay, we appreciate you for taking a moment and giving us a review! We do offer both dining and a breakfast option in the casino, with the earliest being open at 8am and the latest open until 2am. We are glad to hear that you enjoyed the accessibility to the MetroLink while you were here. Once again, we thank you Jay and we hope to see you again!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,094 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.