DraftKings at Casino Queen

3.8

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.89,755 reviews

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Carmen

a year ago

Business response:

Hello Carmen, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.

Christopher

a year ago

Most guests were there for the casino. The room was ok for cleanliness. The bed was comfortable. The shower head and toilet was a little out of repair. The staff was friendly. I liked the price for close proximity to the downtown and our me within 1.5 mile walking distance. The view of the St Louis arch was very nice.

Business response:

Hello Christopher and thank you for taking a moment and sharing your experience with us. We are thrilled to hear that you enjoyed the bed, friendly staff, convenient location and amazing view of the Gateway Arch. We apologize for the issues you expressed with the toilet and shower head in your room and we thank you for bringing it to our attention. We are glad you choose to stay with us and we look forward to seeing you again in the future.

Mirrissa

a year ago

Okay stay. Unfriendly front desk staff. They only know one facial expression apparently. No breakfast, not even a bagel or juice is disappointing for what we paid. The carpet in the room was yuck and stained. They should replace the carpet, but the room itself wasn't bad otherwise. It was clean other than the floor stains. We enjoyed having a view of the arch. When booking, it was said that the hotel was 3 minutes walking distance from The Dome. Beyond untrue, so don't believe that.

Business response:

Thank you for your feedback, Mirrissa. We apologize for the unpleasant stay that you had. We strive to give our best and make sure our guest have a pleasant experience and we truly apologize for falling short during your stay. We will be sharing your comments with our team to use as a teachable to better ourselves and services for future guest. Once again, thank you for business and we hope you have a pleasant day.

Steven

a year ago

Scott

a year ago

smooth stay stayed at this hotel for the Usher concert. clean rooms. nice people at the counter. just a good experience overall

Business response:

Hello Scott and thank you for taking a moment and sharing your feedback with us! We are glad that you choose to stay with us as part of your Usher experience. We are thrilled to hear that you had a pleasant stay, the staff was welcoming and that your room met your expectations. We look forward to welcoming you back for another great stay.

Consuelo

a year ago

Business response:

Hello Consuelo, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Latisha

a year ago

Not what I was expecting.It didn't look very clean compared to other surrounding hotels. The carpet was dirty.

Business response:

Hello Latisha! Thank you for taking the time to share your experience. We're sorry to hear that your stay didn’t meet your expectations. Cleanliness and comfort are our top priorities, and we’ll address the issues you mentioned regarding the carpet. Your feedback is important, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to improve your experience in the future.

Anonymous

a year ago

The staff was amazing. Everyone I see greeted me with a smile and was very helpful. My room was clean, but outdated. The carpets were nasty inside and out of the room. My overhaul stay was comfortable, but I will not book again until they upgrade their rooms. It's not the staff's fault. That they have failed to keep up

Business response:

Hello! Thank you for sharing your feedback! We're glad to hear that the staff did a great job at welcoming you, that you had a comfortable stay and we are happy to know that the cleanliness of the room met your expectations. We do apologize for the stained carpet; we will meet with our housekeeping team and resolve this issue. Thanks again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

Jermaine

a year ago

Fix the tv Checking in was great. Got to the room and the tv did not work. Was moved to a different room and most of the channels did not come in. Had to go to the casino to watch the game.

Business response:

Hello Jermaine, thank you for taking a moment and sharing your feedback with us. We are delighted that you had a great experience during the check-in process. We sincerely apologize for the issues you experienced with the TV. We will look into the issue to improve your experience in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time!