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E Mortgage Capital
- Mortgage Brokers
- Irvine, CA
About this business
Location details
18071 Fitch, Suite 200, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No comment
Communication was very poor. Had to ask questions multiple times before could get an answer. Multiple reps of company asked numerous times for same documentation. Refinance started beginning of June, did not get finalized until mid Sept. Had to follow up multiple times through the process to see where refinance stood in the process. Home insurance did not get taken care of and got cancelled.
A simple refi and whole transaction was quite unpleasant from beginning to end. Initial disclosures incorrect all the way to incorrect closing disclosures requiring a 2nd closing appt. Constant reasons/excuses as to why all the errors kept occuring. Throwing his staff under the bus. Didn't appreciate that. Tempted to not sign and not give him the business. It was not deserved. Last words from Justin, I will make this situation right for you. Never heard back from the day I signed.
None
- Attention to detail, the loan officer forgot to update our marital status on the deed. It still says 'Unmarried'. Getting a document to fix the issue took 3 weeks & I had to send more than 6 follow up emails to get it. I am not sure if that will even work - Make sure communication is consistent throughout the process. At the beginning, it was great but after signing loan estimates it went downhill. I had to email the loan officer two or three times to get a response to simple questions.
I had no contact with Eric Hines, so I was really dumbfounded by this survey.
Tony Yu is who I worked with and Tony was amazing. 5 stars, 10 out of 10. But when the loan was funded, the wire into my account was less than on the closing documents that we signed. When asked, they told us that they received the docs late Thursday, and couldn't get the things done in time to fund by Monday. The Fed Ex tracker shows docs delivered at 10:20 am on Thursday. There was no notice of the change to us, as if they hoped we wouldn't notice.
It would have been a better experience just working with Justin. Instead, most of the experience was working with his “executive assistant” Natalie which was not good. Her lack of professionalism and organizational skills were very evident and that’s why we would not recommend this company, We would recommend for Justin to hire a different assistant to help him out.
Communication by both phone/text and email
Frequently asked questions about E Mortgage Capital
How is E Mortgage Capital rated?
E Mortgage Capital has a 4.8 star rating with 8,963 reviews.
When is E Mortgage Capital open?
E Mortgage Capital is open now. It will close at 7:00 p.m.