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E Mortgage Capital
- Mortgage Brokers
- Irvine, CA
About this business
Location details
18071 Fitch, Suite 200, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Little to no communication for weeks at a time. I had to drive the process forward with underwriting most of the time. I was also asked to give documents multiple times but then told they needed different ones. We also had to sign with a notary 3 times because the documents were wrong. I would say run away unless you want your refinancing process to take 3 months and cause you stress.
I was sent some documents 3 times to e-sign and some appointments with the Notary were missed but I think that was because the disclosure docs weren't sent on time but in all fairness to Justin, I was dealing with Paulo through all that. Wondering when the skip a payment part begins and who do I contact with concerns as time goes on? Regards, ST
Beyond slow, almost 3 months. Loan processors of dubious ability, often requesting the same documents over and over I actually had to take an image of a document and draw a circle around the date so she would quit asking for that date. In the end I had no confidence that this would close then out of the blue someone called to say they were ready to close. Then some paperwork was missed so we had to meet with the notary twice.
Persistent. Saw our loan through during busy and challenging times (COVID-19).
Unacceptable. Your failure to close in a reasonable time cost me money.
Did our mortgage and our refinance with Phil and his team. Both closed with no issues and we couldn't be happier with our new rate. We shopped around and he had the lowest rates available.
Low rate
A lot of run around. Zero communication. No one seemed to know what was going on. Calls, texts and emails consistently (more than once) went unreturned. Was told things would take 2 weeks, took 2 months, no one even said “hey sorry” I just always seemed like I was inconveniencing someone. The people were very nice when I spoke to them but impossible to reach or get a straight answer from. Nice people, unpleasant experience
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Frequently asked questions about E Mortgage Capital
How is E Mortgage Capital rated?
E Mortgage Capital has a 4.8 star rating with 8,326 reviews.
When is E Mortgage Capital open?
E Mortgage Capital is closed now. It will open tomorrow at 9:00 a.m.