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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The bathroom fan was not working. The door at the bathroom was loud and broken. The room was ok but not good
Business response:
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely appreciate your input. We understand your concerns about the bathroom fan not working and the loud, broken bathroom door. These issues have been noted, and we will address them promptly. We're glad to hear that you found the room to be okay, though we acknowledge that it did not fully meet your expectations. Your comments are valuable in helping us improve our guests' experiences. We hope to have the opportunity to better serve you in... read more
Business response:
We are delighted to hear about your positive experience at Eldorado Resort Casino, Jimmy! Thank you for choosing us.
Business response:
We are delighted to hear about your wonderful experience at Eldorado Resort Casino, Louise! Thank you for choosing us.
Amazing
Business response:
We are delighted to hear you found your experience amazing, Raymond! Thank you for choosing Eldorado Resort Casino.
Mediocre experience. For the premium room description and price, I would have thought it would be nicer. The cleanliness level wasn’t great, as there were other people’s hairs on the bed and in the bathroom. The toilet wouldn’t flush upon check in, so a repairman had to come fix it. The towel rack fell off the wall and couldn’t be used. I’ve stayed at the Eldorado in years past and really expected a higher quality experience. Also, the valet service is no longer complimentary, unless you’re some sort of higher level payers c... read more
Business response:
We appreciate your input, Tara. We understand your concerns about cleanliness and room maintenance. Your feedback helps us improve our service standards. We apologize for the issues you encountered during your stay, including the cleanliness problems, the malfunctioning toilet, and the broken towel rack. These experiences do not meet our usual standards, and we will address them with our housekeeping and maintenance teams. We also acknowledge your disappointment regarding the valet service changes. Thank you for bringing the... read more
The staff was wonderful. I can’t remember the name of the young lady who checked me in but she was bright and personable and extremely efficient. It was definitely the best part of my stay. Room was clean and comfortable but when I tried to take a bath, the water came out a bit brown in color. Also water leaked from the handle and the toilet seat came completely off when I lifted the lid.
Business response:
Your feedback is important to us. We're glad to hear you had a positive check-in experience with our staff member. We appreciate your kind words about her brightness, personable nature, and efficiency. We strive to provide excellent service to all our guests. Thank you for bringing the issues with the bathroom to our attention. We will address these concerns promptly to ensure a better experience for future guests.
Keurig coffee makers. Nice pool. Very clean. Lots of dining options.
Business response:
Your positive feedback on our Keurig coffee makers, nice pool, cleanliness, and dining options is greatly appreciated. We're delighted to hear that you enjoyed these aspects of your stay with us. Our team works hard to maintain a clean environment and provide a variety of amenities for our guests' comfort and convenience. Thank you for taking the time to share your experience with us and for choosing our hotel for your accommodation needs!
Gute Lage und Gratis Parking
Business response:
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie unsere günstige Lage und die kostenlosen Parkplätze so schätzen. Dies sind zwei der Annehmlichkeiten, die wir unseren Gästen gerne bieten. Wir hoffen, Sie haben Ihren Aufenthalt bei uns genossen und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.
Shower was small. Made me feel tall
Business response:
We sincerely appreciate your feedback and take it seriously. The concern you've raised about the shower size has been duly noted. We understand how this aspect of your stay affected your comfort. Thank you for taking the time to share your review, as it helps us identify areas where we can improve our guests' experience.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,127 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.