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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Connections to other hotels
Business response:
We are absolutely thrilled to hear about your experience at Eldorado Resort Casino. Thank you for sharing your feedback with us. We're delighted that you enjoyed your stay and appreciate you taking the time to let us know. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another wonderful visit.
Location to evet
Business response:
We're elated to hear you enjoyed the location to the event at Eldorado Resort Casino. Thank you for your feedback!
Had a great time
Business response:
We are happy to hear you had a great time at Eldorado Resort Casino. Thank you for your review.
Had a great time it's always a wonderful place to stay for the price and for the convenience and for the comfort I'll be staying there again
Business response:
We deeply respect your positive feedback and are thrilled to hear you had a great time at Eldorado Resort Casino. Thank you for sharing your experience with us!
Comfortable and clean.
Business response:
We greatly appreciate your positive feedback on the comfort and cleanliness of Eldorado Resort Casino. Thank you for sharing your experience with us.
The first night was rough because the outside noise kept us up all night. I think it is the air conditioning system boxes that make loud noises and it sounds like an airplane was outside our window. The trim red lights around the building can be seen from the top of the curtains and on the floor too. The next morning I went to the front desk and the Manager Mr. Caleb was on duty. I asked him if we could switch rooms and he was very nice and right away he switched us to an upgraded room far away from the 5th floor and the red... read more
Business response:
We are overjoyed to hear that Mr. Caleb was able to assist you promptly and improve your stay at Eldorado Resort Casino. We appreciate your patience with the initial room issues and are glad that our team was able to provide a solution by moving you to an upgraded room. Your comfort is our priority, and we're pleased that the second night of your stay was more enjoyable. Thank you for sharing your experience with us, and we hope to welcome you back for future visits.
Affordability
Business response:
Your positive experience with affordability at Eldorado Resort Casino is appreciated. Thank you for taking the time to provide feedback.
I tried to use the kiosk to check in and it did not take my debit card or my credit card. The front desk guy asked me for my email address and that was already in my expedia reservation. The room was clean, but the overall smell of the hotel was aweful.
Business response:
Thank you for bringing this to our attention. We apologize for the issues you experienced during check-in and with the hotel smell. We understand how frustrating it can be when technology doesn't work as expected, especially after a long journey. We'll look into the kiosk problem to ensure it's functioning correctly for future guests. Regarding the hotel odor, we take cleanliness and guest comfort very seriously, and we'll investigate this matter further. We appreciate your feedback as it helps us improve our services.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,132 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open tomorrow at 12:00 p.m.