Eldorado Resort Casino

3.9

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.924,194 reviews

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Voss

a year ago

Exceptional

Penny

a year ago

Good

Ben

a year ago

Exceptional

Aquino

a year ago

Exceptional

Betty

a year ago

Very Good

Wilcox

a year ago

Good

Janet

a year ago

Good Asked for cot in room ahead of time. Declined after I arrived and had already pre checked in. Shower looked like it could have had more cleaning. Sheets wouldn't stay tight on bed. Machines paying very tightly. Price ok. Central location. Mezxanine ealkway from parking garage. Card security to rooms.

Business response:

We are sorry to hear about the issues you experienced during your stay with the cot arrangement that was declined after your arrival and pre check-in, as well as the concerns regarding the shower cleanliness and the bed sheets not staying properly fitted. We understand how disappointing these issues must have been for you during your visit. We appreciate you taking the time to bring these specific matters to our attention, including your observations about the machines and the various aspects of your stay. Thank you for your... read more

Tammy

a year ago

Good The shower head was way to low and the beds were way to soft for my liking. Convenient

Business response:

Thank you for bringing this to our attention. We appreciate your feedback regarding the shower head height and bed firmness during your stay. Your comments about these specific aspects of your room are valuable to us as we continuously work to improve our guests' experience. We're glad to hear that you found our location convenient, and we're grateful that you took the time to share both the positive and areas for improvement from your visit.