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Electro Aide Inc
- Heating & Air Conditioning/HVAC
- Montréal, QC
About this business
Location details
346 Rue Isabey, Montréal, QC, H4T 1W1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Electro Aide provided us with outstanding service. They are punctual and courteous. Our heat pump might be a lemon, but our technician Paul empathizes with you and assumes the problem as if it was his own. Just nice to come across people like this. I highly recommend their services.
Very bad experience! The technician came and said the main boards were broken! Then we wait more than 2 weeks for the boards. Then they came again and replace all boards! But the ac was totally down! The technician said it may due to the defected parts sent by error and they won’t charge me anything until all got fixed! 3 days later, I got a bill of over 2600$! Ridiculous! I paid about 3000 for nothing and still suffered the heats!
Business response:
We apologize for the billing issue and unresolved AC problem. There has been a misunderstanding, a member of our management team will contact you today.
I have a problem in my furnace with sudden high-pitch whistling sound in the connection between heat-pump and coil!. Electro aide was not able to find the problem and fix it. However, it cost me over 300$.
Business response:
Good day Mr Khosravi, a member of our service team will make a follow up with you shortly. Furnace is from 1992 and we don't have any records of maintenance on it. When our technician was on site, no sounds were observed, but still an inspection in order was made.
1 star is way more than that they deserve. The AC LENNOX that was installed in my home was not cooling, I called electro aid , they sent a technician, he just did cleaning and charged 406 $ . Now the AC is not working at all, leaking water and no cold air coming out. Thank you Electro aid for your aid.
Business response:
We are disappointed to hear your AC is leaking and not cooling after service, this is unfortunate. A member of our service team is already in touch with you to make sure we find a great solution for you.
Why am I being asked about my experience. Nobody showed up. No service was done. I am still waiting for a callback.
Received excellent service, but the house is COLD. The thermostat is set at 24C, the present temperature in the house is 19C degrees only. We're aware it's cold outside but inside the house is also way too cold. We're "golden agers" and need a warmer house. Thank you for paying attention Robert Neuwirth
Be very wary. When I purchased my heat pump they overcharged my credit card by $2000. When I pointed out the mistake they kept giving me the runaround. I had to file dispute with the credit card company for them to return finally reimburse m. After sales service is also the worst. It often would take many attempts for them to fix a unit but you will be billed for every visit whether they have actually fixed it or not. I have since taken my business elsewhere.
Business response:
Thank you for sharing your feedback. We understand how frustrating billing or service concerns can be, and all matters raised are carefully reviewed. Service visits and applicable charges are communicated in advance, and some technical issues may require more than one visit to resolve. We appreciate you taking the time to share your experience and wish you all the best going forward.
I contacted Électro-aide in the early spring to purchase heat pumps for my home. The sales staff visited almost immediately and were knowledgeable and professional. Unfortunately, the positive experience ended there. On installation day, the technicians spent a lot of time completing the work but very little time explaining how the system operated or what to expect. I also expressed concern about the placement of the exterior unit directly under an area where snow and ice fall. I asked whether I should get a cover, but I was... read more
Business response:
Thank you for taking the time to share your experience. We’re glad the initial consultation met your expectations, and we’ve taken note of your comments regarding installation details, communication, and follow-up. Feedback like yours helps us identify where our processes can be clearer and more consistent. We appreciate you bringing these points to our attention and will be reviewing them internally.
Set up appointment with Sean for service in Vaudreuil. Technician lives in hudson so was told will stop by on way home. Damien was super nice did his job well. Changed $115 thermostat charged $369, 2as here 40 min charged $259 labor, does that make sense???
Business response:
Hi Elizabeth , Thank you for taking the time to share your feedback. We truly appreciate your business. I’d like to clarify that our $259 fee is the minimum charge for sending a technician onsite, which covers travel, evaluation, and the initial service provided. We value your input and hope to have the opportunity to serve you again in the future. If you have any additional questions or concerns, please feel free to reach out.
Frequently asked questions about Electro Aide Inc
How is Electro Aide Inc rated?
Electro Aide Inc has a 4.4 star rating with 767 reviews.
When is Electro Aide Inc open?
Electro Aide Inc is closed now. It will open tomorrow at 9:00 a.m.