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Elite Automotive Group
- Car Dealers
- Springfield, MO
About this business
Location details
3727 S. Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
2.5 hours wait for a simple oil and filter change. And this was with an 8 AM appointment. Didn't get out of the dealership until after 10:30. But being the only Mercedes dealer in the area.
Overpriced. Difficult to reach the service department. Sometimes I have to call three to four times before someone will answer the phone.
Did the minimum oil change. Didn't address other warranty issues.
I needed a diagnosis for my struts. I didn't really like the attitude of the service department.
Business response:
Hi there, Thank you for your review. We are sorry to hear that our service department didn't meet our usual excellent standards. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience so we can make this right. Thank you for bringing this to our attention.
Very, very expensive. Is there any way to cut down the cost?
Business response:
We appreciate your positive feedback! Should you have any questions, feel free to reach out to our team.
Very professional, Thanks
Business response:
Thank you for your positive feedback. However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.
I did not go to the shop, vehicle was towed
Business response:
Thank you for your positive review!
Cost me near $800 for the B service, dropped off the car around 9am, picked my car around 6pm, no rental car provided! I made an appointment before came to the office, however when I arrived, waited almost 10 min without greeting by anyone, after finally talked with Jacob over there, he just let us know we need B service, even didnt explain to me why we need the services, my car just completed A service before Covid, during last 2 years, I was working from home, my car only have around 38000 miles, when I tried to tell him a... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to James Corlew at 417-522-1617 to discuss this further.
Frequently asked questions about Elite Automotive Group
How is Elite Automotive Group rated?
Elite Automotive Group has a 4.4 star rating with 550 reviews.
When is Elite Automotive Group open?
Elite Automotive Group is closed now. It will open at 8:00 a.m.