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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They refused to pay for my repairs because they stated I had the wrong oil in my vehicle, I addresses this with the shop that changed the oil and they were outraged and I believe looking to take up their own lawsuit because they didn't put the wrong oil in my vehicle. Also, the report stated that my oil was over filled and the repair shop said there was no way they could say that because the retrieved the oil from the oil pan, so that questions the integrity of the entire report.
Business response:
****, we are sorry to hear about the experience you've described and understand how concerning this situation must be. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Thank you, The Endurance Team
Dont cover for a Cataylic converter and paying a monthly payment. I fine its ridiculous. These extended warranty company like Car shield and endurance deal full of BS. I have to end up paying 1700 cause I have to talk to the dealership wanted $3300 to replace it in the beginning and I had to talk to them and said this is too much. I cant afford it to break it down for me cause it was too much money. This whole system is a complete rip off.
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating unexpected repair costs can be. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
?? Avoid Endurance Warranty at All Costs ??My experience with Endurance Warranty has been a complete disaster. What they advertise and what they actually deliver are two very different things. They promote hassle-free claims, new parts, and full coverage at any shopeven the dealer. That has not been my reality.Endurance does not directly handle claims. The entire process is outsourced to a third-party company. When problems arise, each side shifts blame to the other. It becomes a frustrating back-and-forth that leaves the cu... read more
Business response:
Hi, Howie.We're sorry to hear about your experience and understand how frustrating and stressful this situation must have been. We recognize how important transparency, clear communication, and smooth coordination during the claims process are. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
After 6 months of back and forth, delays with my claim, I was denied AFTER I was told months of waiting that it was accepted. My oil changes were consecutive and they found a way at the last minute while my car was being serviced at ******** to pull the plug because of "dates." I cried so bad it was embarrassing! I had to cough up $5000 which was over priced from the jump. I've made countless all to confirm my claim , showed proof of oil changes several times. The service department did the same and they deliberately stalled... read more
Business response:
Hi, *******.We're sorry to hear about the experience you've described and understand how upsetting and stressful this situation must have been. We recognize how important clear communication and timely claim decisions are throughout the process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
The worst experience with any customer ********************** representative(s) ever. Was given a song & a dance & a different answer from every rude & pompous employee I encountered. I could never advise anybody to do business with this company. They are the worst!!!!!
Business response:
Hi, ****. We're sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at ************************************ and we will be in touch.Thank you, The Endurance Team
I live hours away and received a misleading urgent mailer that looks official but is just a mass-marketing extended warranty pitch. It implies my specific vehicle is about to lose coverage and pressures a quick call before a price increase. Not affiliated with my manufacturer or dealer. It is intentionally deceptive.
Business response:
Hi, ***. We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Thank you, The Endurance Team
They are a rip off, they play games and stall on approving and making repairs 5 and a half weeks at a dealership. Mandated 3 different inspections and then made unfounded claims to only pay less than half of total repair. And refused to repair 2 other covered repairs found while this one was awaiting repairs at dealership. They forced me to have my vehicle torn down at the dealership, leaving me with no choice but to pay, and they only agreed to pay less than fifty percent. I decided to get rid of the truck a couple months l... read more
Business response:
Hi, *****.We're sorry to hear about the experience you've described and understand how frustrating this situation must have been. We recognize how important clear communication is throughout the inspection and claims processes. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
customer ********************** offshore, impossible to speak with anyone intelligently. Overpriced, claims automatically denied.
Business response:
Hi ******, we're sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at ************************************ and we will be in touch.Thank you, The Endurance Team
Absolutely terrible experience. Contract details do not match what the salesperson said. Also got three different interpretations of a section of the contract from three different sales people.
Business response:
Hi *****, we're sorry to hear about your experience. We'd like to learn more about it and see what we can do to make things right. Please send us an email at *************************************************************.Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.