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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Not a good company or plan for my money The customer shouldn't get the run around when it comes to filling a claim and neither should the companies calling for the claim!
Business response:
We're sorry to hear you've had a negative experience, *******. We take all feedback seriously and strive to improve. If you'd like to discuss this further, please reach out to us directly at *********************************** so we can resolve any concerns you may have. Thank you, The Endurance Team
I was very disapointed that my oil pressure switch was not covered. Not sure why every other electrical switch is covered but NOT oil pressure switch. This costed me $800.
Business response:
Hi *****, we're very sorry to hear about the frustration you've experienced. We take concerns like this seriously and want to ensure your situation is fully reviewed. Please reach out to us directly at *********************************** so we can review your account details and work toward a resolution. Sincerely, The Endurance Team
I asked to cancel the man I talked to would not listen that's the only thing that irritated me. I kept saying nicely cancel and he persisted to continue talking that I did not like and I don't appreciate it. If someone calls to cancel let them cancel they have a reason don't irritate them by going on and on.
Business response:
Hi, ******. We're sorry to hear about your experience and understand how frustrating that interaction must have felt. Your feedback is important to us, and we'd like the opportunity to look into this further. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
This company is terrible will prey on customers with lack of knowledge on vehicle repairs and only approve certain pieces to suit thier company on a customers vehicle. When doing an ac compressor on a vehicle it is required to replace the filter drier as well to make sure contaminants do not cause failure of newly installed ac compressor. They have no customer satisfaction line to speak about business practices and will go out of thier way to deny any claim. Stay away!!! Terrible
Business response:
****, we're sorry to hear about your experience and understand how frustrating repair decisions can be. We recognize how important it is for customers to feel confident in the claims process and the repairs being approved. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
Endurance denied my claim to have my vehicle repaired. The television advertisement is not true, they will collect your payment and soon as you file a claim you will be denied and the will drag it for the longest to give you a reason why it was denied. DON'T EVER WASTE YOUR TIME WITH THIS WARNTY COMPANY. FALSE ADVERTISING.
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating a denied claim can be. We recognize how important clear communication and timely decisions are during the claims process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
My experience with Endurance Car Warranty Services has been extremely disappointing and frustrating. In my case, the company consistently collected monthly payments, but when it came time to actually use the coverage for legitimate vehicle issues, the support and follow-through were not there.Despite their advertisements suggesting comprehensive protection and coverage for future repair expenses, my claim was denied even though there was clear documentation of the vehicles issues, including diagnostic findings, warning light... read more
Business response:
Hi Danish, we're sorry to hear about the experience you've described and understand how frustrating and stressful this situation must have been. We recognize how important clear communication, thorough claim reviews, and responsive support are during the repair process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I have used endurance warranties on many vehicles over the years. My issue is my vehicle was totaled so I cancelled my contract after 7 months. I had paid for over half the 4yr contract. I called to se what amount was going to be refunded and was told it takes 6 to 8 weeks for them to determine refund. Also I wouldnt get an email with amount I would have to continue calling to find out status. They cannot direct deposit only issue a check. I am disappointed that my payment was made in seconds but 1st time after years of bein... read more
Business response:
Hi, ********.We are sorry to hear about your experience and understand how frustrating it can be to wait on a refund, especially after being a loyal customer for years. We recognize how important timely communication and clear expectations are during this process. We'd like the opportunity to review your concerns and help provide clarity. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
This company is a scam. They send you a letter in the mail about a price increase, suggesting you have a policy even though you dont. The goal is to deceive and get you to sign up for some worthless service. They run multiple similar scams from ****************. Another one is ******************** ("Home Protection Program" on BBB). Should be called **************. The people behind these tactics are absolute scum of the earth, preying on others who don't know better. Shame on you.
Business response:
Hi, *******. We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Thank you, The Endurance Team
Buyer beware! While I don't think the company has malicious intent, ensure there's a proper understanding of "Plus" vice "Prime" coverages with the latter being/providing much lesser and necessary coverage! All components and or parts are not covered, take the time to consider the specific vehicle you intend to cover with respect is age/mileage or you will be disappointed!!
Business response:
Hi, Seville.We are sorry to hear about your concerns and understand how important it is to clearly understand the differences between coverage plans. Each plan offers varying levels of protection based on the contract selected, vehicle age, and mileage. We'd be happy to review your policy and help clarify any questions you may have. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.