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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When I reached out to switch from Car Shield based on recommendations from online advertisements and reviews. The representative i spoke with identified herself as a senior rep/ *********** I put my complete trust into her expertise advice and enrolled and thus began my monthly premium payments. My 1rst interaction came while returning from a much needed road trip from *********** to *********. The road trip and time spent sightseeing was awesome however on on return trip my tire pressure warning light came on indicating a p... read more
Business response:
Hi, Ezekiel.We're sorry to hear about the experience you've described and understand how upsetting and stressful these situations must have been.We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Overall, its OK but I was told it would cover everything the advertisement say you take it to a service place and they will pay them direct however it did not cover the complete ***air. I had to pay out-of-pocket close to $300 for the ***air. Besides that I needed a tow truck and when I call the number for the tow truck company the *** that took my call said I had to pay even though endurance told me I did not have to pay and its on my contract but yet the ***resentative told me I had to pay so I canceled the request for the... read more
Business response:
Hi, ******.Thank you for sharing your experience. We're sorry to hear there was confusion and we understand how frustrating that must have been. If you'd like us to review your claim and roadside assistance details, please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
My mom has had an Endurance plan on her vehicle for two years and the first time she attempted to use it when her turbo went out in her vehicle they denied the claim. Her vehicle was sitting at the shop for two weeks waiting on them to approve the work. The after two weeks of waiting they said they would not cover the repairs. No one should ever fall for this scam of a company.
Business response:
Hi, *****.We're sorry to hear about your mother's experience and the frustration you've described regarding the coverage. We would like the opportunity to review your concerns and provide clarification where we can. Please contact us at *********************************** so we can look into this further and assist you directly. Sincerely, The Endurance Team
Very good customer ********************** but their cancellation policy should only be a phone call, NOT fill out a cancellation form and have it NOTARIZED!!
Business response:
Thank you for your feedback, ****. We're glad to hear you had a positive customer ********************** experience. We understand your concerns about the cancellation process and appreciate you sharing that perspective. If you'd like us to review your situation or provide additional clarification, please contact us at ************************************ Thank you, The Endurance Team
They are quick to take monthly dues, when it comes to a high claims they deny quickly. I was turned down with no visual inspection of internal problems of my engine. Would not recommend this company to my worst enemy.
Business response:
Hi, ******. We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Thank you, The Endurance Team
I haven't had to use Endurance for any repairs yet but I'm extremely unhappy with Line5, the company that handles the payment. They refuse to answer the phone or return any emails. I've been trying to get my credit card information changes to them but they totally ignore my requests. I'm almost at the point of canceling the entire account.
Business response:
Hi ***, we're sorry to hear about the difficulty you've experienced and understand how frustrating it can be when you're trying to update important payment information. We recognize how important timely responses are, especially when it involves your account. We'd like the opportunity to review your concerns and help get this resolved. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Our car power steering was losing fluid. Took it to the dealer for diagnostics to find out why. The results of the diagnostic showed the power steering was bad along with other issues identified. Cost of repair was estimated to be over $5000.00. Endurance declined to cover any repair leaving us facing the cost. There reasoning used was the seals and gaskets are not covered. At this point, I feel I have been ripped off. I shouldn't even give them a 1 star review.
Business response:
Hi, *******. Were sorry to hear about your experience and understand how frustrating it is to face a significant repair expense. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I provided all paperwork they requested and they had an excuse as to why they would not repair it. It was for my alternator....They said there was a mileage discrepancy from what they reported to what ***** reported as AAMCO never serviced my vehicle. They requested paperwork from a certified mechanic within 7 days from when I purchased my warranty. I provided that, I had MR ************ service on 11-22-2025, I also provided the oil leak i paid for on 12-19-2025 from a different shop. I also provided my mileage the morning ... read more
Business response:
Hi, ********. We're sorry to hear about your experience and the concerns you've described regarding your claim. We understand how frustrating this situation has been and would like the opportunity to review your situation directly and address your concerns. Please contact us at *********************************** so we can take a closer look and assist further. Thank you, The Endurance Team
Company does not stand by their contract. They took 3 months to make a decision on car repair and denied stated pre-existing condition which is not true. I will be filing a lawsuit due to breach of contract as car never had any repairs or signs leading up to failure for the to claim that. When you try to discuss denial , was informed there is not a supervisor or a point of contact to speak with. When asked to receive a written statement. I was decline the could provide any thing to support their decision. Poor service. Take ... read more
Business response:
*****, we're sorry to hear about your experience and understand how frustrating a claim denial can be. We recognize how important timely decisions and clear communication are during the claims process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.