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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Endurance was quick to up sell me on various add ons by adding them to me for free the first month. They said alot of things would be covered even mentioning very specific potential issues that could happen. After paying several months premiums and continuing with the upgrades, one of those specific things happened and they promptly denied the claim. Don't fall for the celebrity endorsements and misleading testimonials. Like any insurance company all they are interested in is your money.
Business response:
Hi, *******.We are sorry to hear about your experience and understand how frustrating a denied claim can be. We recognize how important clear and accurate information is. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I have an active platinum Endurance warranty. I brought my car to the #1 shop that they preferred in **, my air conditioner part was found to be broken. My car has been sitting dismantled for 7 days straight and Endurance wont say anything about why they wont approve or disapprove the issue. Funny because they say it should only take 48 hours or less?? Haha I feel so bad for this family owned repair shop, as my car has been sitting in their main garage bay for a week and they cant move it. To me it looks like Endurance does ... read more
Business response:
Hi ****, we're sorry to hear about your experience and understand how frustrating delays can be when your vehicle is sitting at a repair facility. We recognize how important timely communication and claim decisions are, especially when a shop is waiting on authorization. We'd like the opportunity to review your claim status and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I had to pay $1650 out of pocket. I was told when I purchased this I would only have to pay $100 deductible. I even asked if I could continue to use ************ where I had purchased the vehicle and where all service takes place, they told me yes.When ************ submitted the estimate to Endurance, I received a call stating that Endurance would not pay the full balance for the following reasons:1). Capital **** using more labor hours than Endurance feels is necessary. 2). Capital **** charging for nuts, bolts and clamps (... read more
Business response:
Hi *****, we're sorry to hear about your experience and understand how frustrating unexpected out-of-pocket costs can be. We recognize how important it is to have clear expectations around deductibles, labor rates, parts pricing, and rental reimbursement during the claims process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Thank you, The Endurance Team
was initially planning to write something positive about the manager who was assisting me. However, after going through the claims process, I feel deeply disappointed.The policy did not deliver what was promised at the time of purchase. When I needed repairs, I was told that nothing was covered. Engine not covered. Transmission not covered. Cooling fan and related components not covered. In the end, I paid for all repairs out of ********* feels as though the policy only covers issues that never actually occur. Based on my ex... read more
Business response:
Hi, ******.We're sorry to hear about your experience and understand how upsetting and frustrating this situation must have been. It's not our intention for a customer to feel misled or unsupported when they need repairs. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Have a bumper to bumper warranty. Claim is denied for transmission even though there are metal flakes in the transmission. There is a torque converter fail that now is making metal flakes go into the transmission. I also have a LCD screen that I have video proof of not working correctly is denied, because there service advisor didn't see it during the short period of time doing inspection. I am not sure why you provide a bumper to bumper warranty that you aren't going to fully cover.
Business response:
Hi, *********.We're sorry to hear about your experience and understand how frustrating it is to have concerns about your coverage. We recognize how important it is for customers to feel confident in what their plan covers and how claims are evaluated. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
nice man but pushy for me to keep extended warranty on my new car that already has an extended warranty up to ******* miles
Business response:
Hi, ****. We're glad to hear you had a positive interaction overall, but we understand how that conversation may have felt. Our team aims to provide information so that drivers can make the best decision for their situation, especially when other coverage is already in place. If you'd like to review your options or coverage timing, please contact us at ************************************ Thank you, The Endurance Team
Very disappointed to hear that they no longer have an app for your use. It was so easy just open the app and show your information to the dealer. Now I have to be sure to keep up with my membership card. So outdoor and not good for the customers.
Business response:
Hi ******, thanks for your feedback. We understand how convenient the app was and how helpful it could be at the repair facility. While the standalone app is no longer available, you can access your contract details, benefits, and the repair shop locator anytime through the Endurance Customer Portal online from any mobile device. Just visit ***********************************************************. If you still need help accessing your account, please contact us at **********************************************************... read more
If I could leave 0 stars i would!!! I had an engine repair and endurance claim, my oil changes were not consistent to avoid paying for the repair! Please don't believe the hype; they are crooks!
Business response:
Hi Contessa, we understand how a denied claim can cause stress, and we're here to help. Please contact *********************************** with your coverage plan number. We can review the situation together and find the best way to assist you moving forward. Thank you, The Endurance Team
I signed up after being told specific components were covered. When I filed a claim, it was denied based on what they labeled as the underlying cause, even though it directly relates to the covered part. That distinction was never made clear during the sales ********** feels misleading and structured in a way that allows claims to be denied through technicalities. After paying for coverage, I expected real protection not loopholes.I have a large platform and will be sharing my honest experience so others can make informed de... read more
Business response:
Hi, Nasim.We're sorry to hear about your experience and understand how frustrating a denied claim can be. We recognize how important transparency and clear explanations are during both the sales and claims processes. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.