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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I had an excellent customer ********************** experience when I spoke with Tre regarding my concerns and frustrations about my policy and cancellation. Tre was patient, kind, and understanding, allowing me to express myself and treating me with dignity and respect. Although Im disappointed with the Endurance policy and feel misled, I was impressed with the customer ********************** I received from Tre, which lessened the negative experience. However, I truly regret purchasing the warranty from Endurance and feel t... read more
Business response:
We're sorry to hear you've had a negative experience, LaShonie. We take all feedback seriously and strive to improve. If you'd like to discuss this further, please reach out to us directly at *********************************** so we can resolve any concerns you may have.Thank you, The Endurance Team
The salesperson mis***resented the extent of coverage under the contract. When a claim for a major ***air of a part that was covered under the contract was filed the claim was denied due to damage however the damage was not intentional or due to an accident. The sales people used that as an example of what would be considered uncovered damage. I tried appealing the decision and it was again denied. I then discovered that the contract I purchased had a clause limiting the coverage to the value of the car. The value was known ... read more
Business response:
Hi, *******. We're sorry to hear about your experience and the concerns you've raised regarding coverage explanations and claim decisions. We take feedback like this seriously and would like the opportunity to review the details of your contract, claim, and interactions to address your concerns appropriately. Please contact us at *********************************** so we can look into this further and assist you directly.Sincerely,The Endurance Team
*********** THIS COMPANY!!!!!!! ESPECIALLY IF YOU OWN A ******** ESCALADE LIKE MYSELF! I PURCHASED A CONTRACT WITH THIS COMPANY (EVPU87196592) The contract cost me around $2000 a year. I was driving last week. Realized my vehicle steering wheel was getting tight. I brought it to a certified mechanic. Was told my Power Steering needed to be replaced. Took a look at my contract. It stated i was covered for Power Steering. The mechanic called Endurance with the claim. It's was denied! Endurance said "yes you have Power Steering... read more
Business response:
Hi, ****.We're sorry to hear about your experience and the frustration you've described regarding your coverage. We recognize how upsetting it is to face unexpected repair costs and would like the opportunity to review your concerns and provide clarification around your contract. Please contact us at *********************************** so we can look into this further and assist you directly.Sincerely,The Endurance Team
Their commercials are not true. They do not fully cover the cost of your vehicle repair. And they do not give you back a full refund. The basically rob you of your money. I paid for warranty service for 10 months $190/monthly. When it came time to fix my transmission they wanted to pay half. When it came time to fix my r rack opinion they only wanted to pay half. Their commercials say money back guarantee. When I ask for my money back because they didn't really fix anything they refunded me $200. Does not add up at all. So t... read more
Business response:
Hi ******, we're sorry to hear about your experience and the challenges you faced with your repair. Coverage and payment amounts can vary depending on the specific terms and limits outlined in each contract, but we'd still like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look. Thank you, The Endurance Team
Absolutely horrible business, less than stellar customer **********************. Their people are deceptive, and dishonest.Their policies miraculously don't cover anything. I supposedely bought the "Best policy" they have per my initial request only to find its tier 2 of multiple tier policies and nowhere near the "Best policy" they offer per my initial request. Had they actually sold me the top tier warranty as requested i wouldnt of just had to fork out $2100 on repairs. Luckily calls are recorded so ill be getting the $74... read more
Business response:
Hi ****, we're sorry to hear about your experience and the concerns you've raised regarding your coverage and the cancellation process. We take feedback about sales clarity and customer interactions seriously. We'd like the opportunity to review your concerns and address them directly. Please contact us at *********************************** so we can look into this further and assist you.Sincerely,The Endurance Team
Only bad thing was getting my transmission fixed because they said it was internal and if it ain't what they think it is I have to pay out of my pocket for the break down and put back together
Business response:
Hi, *********. Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience and where things could have gone more smoothly. Your input helps us continue to improve, and we're glad you shared it with us. - Endurance
I bought a Two thousand eighteen jeep compass latitude After buying it, I bought endurance. Car warranty insurance waited. The appropriate 30 days and 1000 Miles started hearing noise so brought it into a shop. That endurance. Told me to bring it to after shop./n Took it apart, they sent an adjuster to make sure work needed to be done after looking at job. They stated that it was pre-existing. Condition I don't know how they can tell. It was pre-existing, but it was a covered part in parts according to the contract. But they... read more
Business response:
Hi, *******.We're sorry to hear about your experience and understand how frustrating this must be. Pre-existing conditions can be complex, but we strive to ensure clarity and fairness in all claims. If you'd like, we can review your situation in more detail to see if there's anything further we can do to assist. Please reach out to us at *********************************** so we can address your concerns. Thank you, The Endurance Team
I will never do business with them again! I bought a limited benefit policy with them and when I had a $13,800 repair bill they paid nothing zero Nada! They didn't pay one dime.
Business response:
Hi, Don.We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and we'll be able to assist you further. Sincerely, The Endurance Team
I had endurance warrantyforca year and paid 169 a month after 1yr and 1 month i needed to get my suv fixed and in the warranty it saids it was cover ..took it to **** and they call endurance they denied me and said to get it fixed is more than what my suv was worth..I have to pay the diagnostic 289and have it towed home and now till this datmy trying to get it fixed and this was October last year its costing me 7000 dollars to get fix out my pocket so now its in the shop they lied to me but I got some money back because they... read more
Business response:
Hi ****, we're sorry to hear about your experience and the difficulties you've described with your claim. We understand how stressful this situation has been, especially given the financial impact and time involved. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can look into this further and assist you directly.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.