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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Its a warranty service, so while not technically a scam - you can use semantics and essentially say it is. They will deny claims - and do everything to do & when you cancel, good luck getting any money back. The cancellation process is also outdated, purposefully I assume. Its 2026 - I should not have to print something out then scan/mail it. Just let me cancel it.
Business response:
Hi, *****. We're sorry to hear about your experience and understand how frustrating the cancellation process can feel. We recognize how important straightforward claims handling and an efficient cancellation experience are for our customers. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I bought an eight year plan on my vette. Dont vknow ifit was worth it yet. Ive seen alot of negativity on the remarks.Hopefully when the time comes i dont get denied.The sales team were very profesional.
Business response:
Hi, *******. Thank you for sharing your feedback. We're glad to hear you had a positive experience with our sales team and found them professional. We understand your concerns and want you to feel confident in your coverage. If you ever have questions about your plan or whats included, please contact us at *************************************************************and we'll be happy to help. Sincerely, The Endurance Team
The first **** who transferred was not willing to wait to hear what I needed. While in the cancellation department, the manager, ******, assisted me. I was informed that if I do not notarize the odometer reading they would continue to send me a bill for collection of the warranty. I am unable to get the odometer reading because the car was totaled. I will never get a warranty from this company. I wasted $1200+, and this is the service.
Business response:
Hi Duandelyn, we're sorry to hear about your experience and understand how frustrating this situation must have been. We recognize how important clear communication and reasonable expectations are during the cancellation process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
My first repair after 5 almost 6 months of payments and I was have to say Endurance warranty services is the absolute worst. Not only did claims department drag things out for a week but a repair in the contract that was supposed to be covered was denied. On a separate claim submitted later they wanted to use an outdated foreign part that was JUNK according to my mechanic!Don't contact Endurance if you need reliable timely maintenance on your vehicles. (I had 2 vehicles under contract)
Business response:
Hi, Will.We're sorry to hear about your experience and understand how frustrating delays and coverage concerns can be, especially when you have more than one vehicle under contract. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Absolutely UNACCEPTABLE customer **********************! This jackleg crooked business should not be allowed to operate. I paid monthly for two years then when I had a claim they claim an error in the contract and won't pay. Customer ********************** person ****** WAS RUDE, CONDESCENDING AND ZERO HELP .I WAS TOLD I WOULD HEAR BACK BY 5PM, THEN TOLD IT WOULD BE AT LEAST 4 DAYS BEFORE IT WAS EVEN LOOKED AT.AVOID THIS COMPANY!!!!!
Business response:
Hi, Don.We're sorry to hear about the experience you've described and understand how upsetting this situation must have been. We'd like the opportunity to review your concerns and look into what occurred. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I took out this contract to cover my 2016 ***** Colorado. When it was totaled in October 2025 I contracted them to cancel the coverage. I was told that as we had not ever used the warranty coverage we were entitled to a full refund of monies paid as well as the extra $300 I paid for the Elite program. I have tried to get these funds since December 2025. Finally they told me they would have an amount by Feb 3rd or 4th of 2026. Today I received a call stating that they would be sending me a check in the amount of $413.74 as th... read more
Business response:
Hi *******, we'resorry to hear about your experience and understand how frustrating this situation must have been. We recognize how important clear and consistent communication is during the cancellation and refund process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance Team
Denied my claim because two numbers were off. Then they failed to cross check the vin with carfax and then did not notify me if there was an error. Now I have to give my car back to the bank because they denied my claim and the failed to send me a hard copy of the contract for review as I requested by mail they are a rip off
Business response:
We're sorry to hear about the experience you've described and understand how stressful and upsetting this situation must be. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
I purchased Endurance for car protection. The first time I tried to use the warranty, January 2025, I was told the services was not covered. So, I upgraded to the higher service. Two weeks ago, I went to file a claim for my transmission and was told I needed to provide one service receipt for a specific service that had nothing to do with my transmission. And when I was declined, Endurance sited it was because of that one receipt that did not show maintenance. However, they never asked for maintenance report that came from t... read more
Business response:
Hi ****, we're sorry to hear about the experience youve described and understand how frustrating a denied claim can be. We recognize how important transparency and clear communication are during the claims review process. We'd like the opportunity to review your concerns and provide clarification where possible. Please contact us at *************************************************************so we can assist you directly. Sincerely, The Endurance Team
Endurance agents make you feel like you are not buying car warranty but selling car warranty to them and they are the buyer. They are predatory dont give you contract to look at and keep on speaking by themselves praising themself at how good they are. Try calling them and you will know what I mean. Thank me later.
Business response:
Hi, Ar Kc. We're sorry to hear that you had a less-than-satisfactory experience. Please contact us at *********************************** so we can better understand the events that took place and see what we can do to make things right. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.