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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
These scammers got my info from somewhere, even the WRONG info (I never give my middle name to anybody, but they seem to think that's my first name??), and are trying to get me to sign up for some extended warranty program.- I have no idea where they got the idea I purchased a vehicle.- I have no idea where they got my name and address (and the WRONG one at that).- I have no idea why they're sending me mail trying to get money out of me.Even if I did have a vehicle, my service contract would be with the dealer, not with some... read more
Business response:
*****, we're sorry for the confusion and frustration caused by the correspondence you received. We take concerns about inaccurate information and unwanted mail seriously and would like the opportunity to review this and ensure your contact details are corrected or removed as requested. Please contact us at *********************************** so we can look into this further and assist you. Sincerely, The Endurance Team
I purchased an Endurance Auto Warranty and have not filed a claim. Perhaps a dozen times I've received telemarketing calls from the wanting me to modify or change the policy. Telling them no does not satisfy the pesty calls I get frequently. Based on this, I would NOT RECOMMEND purchasing a plan with them. Just plain annoying.
Business response:
Hi, ****. We're sorry to hear about your experience and the frustration caused by the repeated outreach. That's certainly not the impression we want to leave, and we understand how unwanted calls can be disruptive. We'd like the opportunity to review your communication preferences and ensure they're respected. Please contact us at *************************************************************so we can assist further.Sincerely,The Endurance Team
Called Endurance to cancel my contract (EPPRE84396813) at 12:09 pm on 1/26/26. Agent responding started to argue loudly when I asked that my contract be cancelled. Proceeded to offer reasons as to why I needed to keep contract, even though I had already asked my contract be cancelled and that I had no intentions to keep it regardless as to what he was saying. I am a Hispanic USA Citizen, well educated with a *** from a *************, and a veteran from the ******* war era to which he said he didn't care. Very bad representat... read more
Business response:
Hi, ****. We're very sorry to hear about your experience and the way your cancellation request was handled. We appreciate you bringing this to our attention and would like the opportunity to review what occurred and follow up appropriately. Please contact us at *************************************************************so we can assist you directly. Sincerely,The Endurance Team
I've had Endurance for 10 months and never filed a claim until two weeks ago. This is going on the third week and car is still in the shop and can't get any assistance from Endurance. I have a transmission problem and they only want to pay for one part and not the other parts listed in my contract. I've paid them $280 a month for ten months to only get horrible customer ********************** with no assistance. Anyone looking to deal with these people please beware.
Business response:
*******, we're sorry to hear about your experience and the frustration you have described with your claim and communication. We understand how difficult it is to be without your vehicle and not receive clear assistance. We would like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can look into this further and assist you. Thank you,The Endurance Team
BUYERS BEWARE! They refuse to stand behind what they are selling and refuse to honor their contracts for no valid reason. Our truck has been at the sop since November and they refuse to pay for covered components, DO YOUR RESEARCH as there are MULTIPLE bad reviews out there about them now, to include a class action lawsuit filed in their own state of ********.
Business response:
Hi ****, we're sorry to hear about your experience and the frustration you've described regarding your claim and the time your vehicle has been out of service. We understand how concerning this situation is and would like the opportunity to review your concerns directly. Please contact us at *************************************************************so we can look into this further and assist you. Thank you, The Endurance Team
My first impression was not great because I wasn't given options for plans other than to one plan that covered just about nothing on my vehicle. No printed information that I called for. I was only read things at a fast pace and was told I should hurry up so that you don't have to worry about any of those expensive repairs. He made it sound like just about everything was covered on my truck when in reality that was not true. After reviewing my plan once emailed to me I realized it barely covered anything that I wanted the wa... read more
Business response:
Hi *****, thank you for taking the time to share such detailed feedback. We appreciate you explaining both the challenges you encountered early on and the positive experience you later had. We're glad to hear that one of our **** was able to provide clarity and help you select coverage that better fits your needs. Your feedback about plan explanations, options, and the waiting period is valuable. If you have any additional questions or need further assistance, please feel free to contact us at *******************************... read more
Sent me a letter in the mail as a scare-tactic saying my plan was going to increase by ******* dollars if I did not call. I do not have any sort of account with **********************. I was concerned this was connected to my car payment. I called and they tried to have me buy an extended warranty.
Business response:
Baylee, we're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Sincerely, The Endurance Team
Endurance Warranty is completely unreliable. After paying into this warranty and following every step they required, my claim was ultimately denied after months of delays, repeated document requests, and endless back-and-forth.They drag the process out, keep asking for the same information, and then deny the claim anyway. This feels like a deliberate strategy to wear customers down rather than honor the contract. Customer ********************** is disorganized, unresponsive, and inconsistentevery call gives a different answe... read more
Business response:
Hi, *****. We are sorry to hear about your experience and the frustration you've described with the claims process and communication. We understand how disappointing this situation has been and would like the opportunity to review your concerns and see how we can assist further. Please contact us at *************************************************************so we can take a closer look.Sincerely,The Endurance Team
So I got the extended warranty from endurance. The salesman on the initial call made a lot of promises and I was sold on the service.Within the last four days, I had an air-conditioning heater problem. And was denied a claim, based on a claim adjuster who immediately claimed it was the seal or gasket that was the issue and is not covered under my warranty. The mechanic explained it was not a gas seal problem, but a crack on the backside of the compressor.The claim was immediately denied. I called. I got a customer **********... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the frustration you've described with the claims process and communication. We understand how upsetting this situation has been and would like the opportunity to review your concerns directly. Please contact us at *********************************** so we can take a closer look and assist further.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4 star rating with 33,123 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.