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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was originally sent a letter that made me nervous, so I called. They told me theres no way my extended coverage through the dealership ( on a used car) covered what they were offering. I wasnt sure, and wanted to check. I should have known when she said I could only get the special price if I did it right now. And that there was a no risk policy if I wanted to cancel , full refund. I did sign up, then checked my policy with the dealership- it did indeed cover what she said it didnt. Getting them to refund my money was an a... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the frustration youve described. That's not the impression we want to leave, and we understand why this felt upsetting. We'd like the opportunity to review your concerns, including your communication requests. Please contact us at *********************************** so we can look into this and assist you directly.Sincerely,The Endurance Team
Received a letter that my extended vehicle service plan was going to raise in price. I have already paid my car off a year ago and paid my plan in full so I wanted to talk to them to make sure I still had coverage and need to do nothing else. Unfortunately, I could only speak to them about ********, ******** plans, or an alert device. When I got somebody on the line, it mustve been a recording because she wouldnt let me tell her what I wanted. This place is a scam. Just kept droning on about ********* should be a minus star ... read more
Business response:
*****, we're sorry for the confusion and frustration you experienced while trying to confirm your coverage. It sounds like you may have reached an incorrect or unrelated phone line, which is certainly not the experience we want for our customers. We'd like the opportunity to review this and ensure you have the correct contact information and clarity regarding your plan. Please reach out to us directly at ************************************ and we'll be happy to assist.Sincerely, The Endurance Team
I have been a customer of ********************** since 2023 for my 2017 Dodge Ram Truck. It is such a well made vehicle that, until recently have had no major problems. Now- I have paid over $3000 for the protection of the Endurance Warranty program. In mid December 2025, I needed to replace the starter motor. I spoke to 3 accredited shops for the repair, a Ram Dealership included. None of the shops would honor the Endurance Warranty, citing that they were too difficult to work with. So I called Endurance, explained the situ... read more
Business response:
Hi *****, we're sorry to hear about your experience and the frustration you've described regarding shop participation, eligibility concerns, and your refund request. We understand how disappointing this situation has been after maintaining coverage for several years, and we'd like the opportunity to review your concerns directly. Please contact us at **************so we can look into this further and assist where possible.Sincerely, The Endurance Team
Buyers beware! My family normally carries extended warranties on our vehicles. I called Endurance and took. out a policy. After starting the policy we had some major expenses arrive. Per the policy you have a free 30 day cancellation window. I called to cancel policy and this was the worst experience I have ever had with a company. It literally turned into a 30 minute argument. They did cancel it but only after I threatened legal action. Truly an aweful experience.
Business response:
Hi, *****. We're sorry to hear about the challenges you experienced during your cancellation process. Your feedback is important to us, and we'd like the opportunity to review your situation in more detail. Please contact us at *********************************** so we can help you directly. Sincerely, The Endurance Team
Fake warranty company. They'll make up any lie to deny you coverage. DO NOT WASTE YOUR TIME OR MONEY WITH THEM
Business response:
Hi *******, we're sorry to hear about your experience and the frustration you've described. We'd like the opportunity to review your concerns and address them directly. Please contact us at *************************************************************so we can look into this further. Sincerely,The Endurance Team
I have never had a warranty from Endurance. But I keep getting junk mail from them with my name and address about an increase in price. Ive tried mailing them notices to stop the unwanted mail. Finally today I decided to call the phone number on the letter. I gave my name and the finder code from the letter and asked to have my name removed. She told me I had to give her the make and model of my vehicle before she could process my request. Since I have no connection to this company I wouldnt give her any additional informati... read more
Business response:
Hi, *****.We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Thank you, The Endurance Team
I purchased a 2020 *** X5 at the end of August and also purchased a warranty with Endurance. The vehicle had about 51k miles on it when I purchased it. In December I started feeling a vibration so I took it to my mechanic and they determined it was the transfer case. We filed a claim with Endurance and after 3 weeks of jumping through the hoops required for the claim which included taking the transfer case out and opening it up to send pictures, the claim was denied for wear and tear, miles and time. When I requested to spea... read more
Business response:
Hi, *******. We're sorry to hear about your experience and the frustration you have described with your claim and the communication around it. We understand how concerning this situation has been, especially given your history with similar vehicles, and we'd like the opportunity to review your situation further. Please contact us at *************************************************************so we can look into this and address your concerns directly.Sincerely,The Endurance Team
I called to cancel my warranty and the guy I spoke with kept talking over me. When I called him out on it and said he was being rude he became defensive and argumentative. Im a widow on a fixed income and just wanted to cancel the warranty. I think his name was ****. I understand that it's in the company's best interest to hold on to their customers but I felt bullied.
Business response:
****, we're very sorry to hear about your experience and how that interaction made you feel. That's not how a cancellation conversation should be handled. We'd like the opportunity to review this and address your concerns directly. Please contact us at *************************************************************so we can follow up and assist you further.Sincerely,The Endurance Team
I purchased a warranty from Endurance over the phone, based on promises that it was bumper to bumper, headache-free, and that they would pay repair shops directly. In practice, the coverage was not honored. A repair that was represented as covered was denied, costing me about $1,000 out of pocket. Claims were delayed repeatedly, and my vehicle was unusable for over two months while I continued paying for the ************************* cautious: the verbal promises do not match the actual service, and the claims process can be... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the frustration you've described with your coverage and the claims process. We understand how disappointing this can be, especially when repairs take longer than expected. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can look into this further and assist you.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.