This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have tried everything in my power to get help from someone at this company and have only gotten the runaround. Are truck has been setting in the shop since the 12/14/2025 and have done everything the inspection and endurance has ask from use. The inspector has only been very difficult to deal with on getting him to respond took 5 days from the start to get him out and has went back 3 times to get info that he forgot to do. Going on 3 weeks without rental or are truck i have called in mutual times to ask for help to only ke... read more
Business response:
Hi ***********. We're sorry to hear about your experience and the ongoing delays you've described with the inspection process and communication. We understand how difficult it is to be without your vehicle for an extended period, and we'd like the opportunity to review your situation and help address your concerns. Please contact us at *********************************** so we can look into this further and assist you directly.Sincerely,The Endurance Team
Had trouble with my payment on December 14th through line 5 which handles the payments endurance would not work with me on the payment so I had to go ahead and payment on five asked me to ask endurance to defer and they said they would not defer the payment of December they would not work with me at all
Business response:
Hi, ******. We are sorry to hear about your experience and the difficulty you encountered with your payment situation. We understand how frustrating that can be and would like the opportunity to review what happened and see how we can help. Please contact us at *********************************** so we can look into this further. Thank you,The Endurance Team
I called to cancel my policy after receiving the plan booklet. The man i spoke with was rude, wouldn't let me talk, and continued to argue with me 7ntil I finally hung up. He never acknowledged if he canceled my policy as I repeatedly requested. He just wanted to argue with my comments. I also told him the customer ********************** phone number on my id card was a misprint and the wrong number. He was not aware of that and continued to argue.After hanging up on him I called back and spoke with a nice lady who confirmed... read more
Business response:
We're sorry to hear about your experience and the frustration you encountered while trying to cancel your policy. We appreciate you bringing this to our attention and are glad to hear a member of our team was ultimately able to assist and confirm your cancellation. We'd like the opportunity to review this further and address your concerns directly. Please contact us at *********************************** so we can follow up.Sincerely, The Endurance Team
When a company gives their word and you in good faith believe they will honor their promises plus pay on time and a substantial amount of money only for Endurance to not honor it. I feel in good faith I have been defrauded,lied to and scammed as a result of their denial of my claim. On December 22, 2025 my check engine light came on in my 2013 Chevrolet captiva and i drove it to the mechanics shop the very next day on monday. I explained the engine noise and the engine light and it was determined the timing chain had *******... read more
Business response:
Hi, *******. We're sorry to hear about your experience and the concerns you've described regarding your claim and the information you were given during the review process. We understand how frustrating this situation has been and would like the opportunity to review your situation directly and address your concerns. Please contact us at *********************************** so we can take a closer look and assist further.Sincerely, The Endurance Team
The blower motor went out on my daughter's car and after we took the car to a mechanic, we were told by endurance that this part is not covered in the plan after the plan was sold that it covered all of the componets of the car
Business response:
Hi, ******.We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and we'll be able to assist you further. Thank you, The Endurance Team
Not what they say , they told me because my timing chain is making a noise that they wouldn't cover it. Because it's not broken if I was to keep driving it with the timing chain making noise, then the motor would go bad, they didn't agree with me. They said it has to be broke to be covered./n They are not what they say, they are so I spent over twelve hundred dollars out of my pocket to get it fixed
Business response:
Hello ****. We're sorry to hear about your experience and the frustration you've described with your repair. We understand how concerning it can be to address an issue before it becomes more serious, and we'd like the opportunity to review your situation and address your concerns directly. Please contact us at *************************************************************so we can take a closer look and assist further.Sincerely, The Endurance Team
Terrible seeing that they are denying my Transmission claim due a recommended oil filter change. Not a required change in the **** manual. I've shown receipts for the **************** being changed by the dealership and still denying the claim. The **** dealership had me ask Endurance to call them and they are refusing to. Don't waste your money on this scam auto warranty.
Business response:
Hi, ***. We're sorry to hear about your experience and the frustration you've described with your claim and communication. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look and assist further.Sincerely,The Endurance Team
I paid into Endurance from May 2024 to Sep 2025. I then cancelled after my engine seized, and the dealership put a new engine in with the warranty still remaining. I did not hear anything regarding a refund. Months went by. I called again, only for them to send me a fabricated refund request that showed I took out a claim, which I never did. The one time I tried, my dealership said it was denied, and I had to pay out of pocket. Endurance is saying they paid the claim, but I paid out of pocket. The dealership confirmed again ... read more
Business response:
Hi, ***** We're sorry to hear about your experience and the frustration you've described regarding your refund request and communication with our team. We'd like the opportunity to review your situation and help clarify what occurred. Please contact us at *********************************** so we can look into this further and assist you directly. Thank you,The Endurance Team
The worst insurance I have had... Had a bad wheel bearing which is part of drive train. They say they cover drive train but not the wheel bearing because they consider it suspension. Then I asked to talk to a supervisor the lady on phone would not give me supervisor and sat there and argued with me. Then the engine is using oil not leaking it. So something is bad in engine cause it to burn oil and they tell me they don't cover oil consumption but they cover engine and transmission. So I'm just sitting here trying to figure o... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the frustration you've described with your coverage and customer ********************** interactions. We understand how confusing and disappointing this can be, and we'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can look into this further and assist you.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.