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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Endurance Warranty has demonstrated gross negligence, incompetence, and a complete disregard for its customers. This is by far the worst and most disrespectful extended warranty service I have ever experienced. I strongly advise anyone considering this company to stay away.From the start, the customer ********************** has been hostile, dismissive, and unprofessional. Representatives refuse to take accountability, provide misleading information, and show absolutely no empathy. The inspection process is intentionally con... read more
Business response:
Hi Ebony. We're so sorry to hear about your experience and the concerns you've described regarding communication, vehicle handling, and delays in the process. We understand how disruptive and frustrating this situation must be, and we'd like the opportunity to review what occurred and address your concerns directly. Please contact us at *********************************** so we can look into this further and assist where possible.Sincerely,The Endurance Team
I wish that I had taken the time to read reviews. I would have never used this company. I got the insurance based on the false advertisement in the commercials. I had to file a claim for my alternator, they don't even handle the claims. The contract them out. The repair shop that they suggested quoted me $1250 for repair. They only are willing to pay ~$550 because they went online and found the part cheaper. I told them to send me the part and I would have a mechanic put it in for me. I can't find the part cheaper in the are... read more
Business response:
******, we're sorry to hear about your experience and the frustration you have described with your claim and repair costs. We would like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look and assist further. Thank you,The Endurance Team
Denies all claims and won't fix your vehicle. Whatever you do, don't buy a warranty from Endurance, do your homework look up reviews online, so many unhappy people.
Business response:
Hi, **** ***. We're sorry to hear about your recent claims experience. We value your business and want to help or provide additional support. Please email us at *********************************** with your name and coverage plan number, and we will be in touch soon. Sincerely, The Endurance Team
This company presents a an Extended Warranty company wherein you do not have to worry about car repairs. They do not fix your car they go through excessive claims process (when it should take 48 hours per your contract), then they come back and advise due to NADA trade-in in value they can not honor your repair as they devalue your vehicle trade in value hence they wont honor the repair fo ryour 10k transmission repair require due to Limits of Liability - which they do not advise of (until you need a large repair). The are c... read more
Business response:
Hi *****. We're sorry to hear about your experience and the frustration you've described with the claims process and coverage limits. We'd like the opportunity to review your situation directly and address your concerns. Please contact us at *********************************** so we can look into this further and assist you.Sincerely, The Endurance Team
We have a vehicle warranty for our Jeep Wrangler. The heater core was clogged so we wanted to have it replaced. The repair shop sent an invoice for the replacement and this company denied the invoice because it was clogged even though it was supposed to be covered. Now we have to pay $3,000 to replace the heater core. They made excuses for the denial of the repair. Then they told us there was a 30-day period to wait for repair because we just got the warranty but we have been paying since January of 2025 and have never reque... read more
Business response:
**** we understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and we'll be able to assist you further. Sincerely, The Endurance Team
Endurance seems to be a good thing to have but I had a radiator issue and they disappointed me and that part wasn't on the list so one more thing and they don't fix it I'm leaving but ****** today was great he answered my questions and got me together.
Business response:
Hi ******, thank you for sharing your feedback. We appreciate you giving us the opportunity to assist and are glad to hear our *** was able to answer your questions and help get things sorted out. Your input is important to us, and we value the chance to continue improving your experience. Sincerely,The Endurance Team
Upon cancellation of a contract there is a forum hidden at the bottom of the email they send to you. If you dont see it and dont print it out and get it notarized and scanned and sent back into them they will continue to charge your account. Its definitely a creative way to s**** over your customers. But in all, extremely unprofessional and should be stated upon signup that cancellation is not as easy as stated and if you miss the hidden sheet at the bottom they will continue charging you hundreds of dollars.
Business response:
Hi ********** we are sorry to hear about your experience and the frustration you've described with the cancellation process. We understand how important it is for cancellation instructions to be clear and easy to follow, and we'd like the opportunity to review your situation and address your concerns directly. Please contact us at *************************************************************so we can look into this further and assist you. Sincerely, The Endurance Team
I was lied to about the services they offer and have proof. A sales *** lied to me to get me to purchase a warranty and I did, when I went to use the warranty it was not what he said and I had to pay out of pocket. They listened to our phone conversation and admitted that he did lie to me and still would not reimburse me. Terrible business and fraud, Im going to file a lawsuit!
Business response:
Hi *******. We're sorry to hear about your experience and the concerns you've raised regarding your coverage and prior communications. We'd like the opportunity to review this further and address your concerns directly. Please contact us at *********************************** so we can look into this and assist further. Thank you,The Endurance Team
I filed a claim with BBB expecting to see positive results to either recover monies or at the very least compel *************** LLC to complete the inflatedly priced job, but I didn't realize any justice!!
Business response:
Hi, ****. We're sorry to hear about your experience and the frustration youve described. It appears this review may reference a different business, but we'd still like to ensure your concerns are properly addressed. Please contact us at *********************************** so we can review this further and help clarify next steps.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.