This profile has been claimed by the business owner or representative.
Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Truly they deserve no stars. After paying off my policy thinking I had peace of mind. When my vehicle had an issue the truth comes out. One of the top reasons for purchasing this policy I find out its not covered like I was initially told it would. So I cancel the policy and pay out of pocket for repair. Not only do they take days to process the cancelation adding to the ridiculous time frame for getting the refund you deserve, but customer ********************** is rude, unprofessional, and unhelpful. We are talking remedia... read more
Business response:
Hi, *****. We're sorry to hear about the difficulties you experienced after canceling your policy and needing repairs. We understand how frustrating delays and unclear communication around refunds can be. We welcome the chance to review this further and help clarify next steps. Please contact us at *************************************************************so we can look into this with you.Sincerely,The Endurance Team
Website FAQ states they cover sales tax, but fail to mention some states aren't covered. They didn't disclose this during the sales call.They approved 2 hours of work for 6 hours of labor. To replace my control arms, they approved 0.55 hours for only one side of the car.Most of what they promised was wrong. They nickel-and-dimed and cut so many corners that the shop had to cut me a break.I've had several calls between their customer ********************** and ************* Direct, and they effectively told me to kick rocks w... read more
Business response:
Hi, *******. We're sorry to hear about your experience and the frustration you have described with your repair approval and communication. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look and assist further. Thank you,The Endurance Team
DO NOT PURCHASE AN EXTENDED WARRANTY FROM THIS CROOKED COMPANY! GO ELSEWHERE! IT WILL BE LESS EXPENSIVE FOR YOU TO PAY FOR THE REPAIRS YOURSELF!Endurance just denied my claim for a covered part. The turbo went out in my 2018 Ram 3500. First, they wanted the mechanic (where I bought the vehicle and the warranty) to remove and inspect the part. Then they wanted one of their representatives to go to the dealership to inspect and take pictures of the part. Next, they wanted vehicle maintenance records (which I provided). Then, t... read more
Business response:
Hi *****, we're sorry to hear about your experience and the frustration you've described with your claim, documentation requests, and rental coverage. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at ************************************************************* so we can take a closer look and assist further.Sincerely,The Endurance Team
Look elsewhere for warranty service. This aint the company to do business with.. Very pushy and aggressive salesman and ***** who stated he was a supervisor in the cancellation department has a very bad attitude and likes to over talk you on the telephonevery over priced warranty service.
Business response:
Hi, *****. We appreciate you taking the time to share your experience and are sorry to hear about the interaction. Our goal is always to provide helpful, informative service without making anyone feel pressured. We take feedback like this seriously and hope to provide a better experience moving forward. Thank you, The Endurance Team
Hello people considering using Endurance for your warranty and piece of mind. Id like to advise you that if you have an issue, Endurance will do anything in their power to deny your claim. They insist on full tear down that youll have to pay for so they can find a reason to call it pre-existing. Endurance will offer you a service to replace key fobs and tires etc., but when your mechanic tries to get pre approval theyll give them wrong phone numbers and its a 3rd party anyway. Please use any other company for your needs!
Business response:
Hi ******. We're sorry to hear about your experience and the frustration you've described with your claim and the approval process. We would like the opportunity to review your situation directly and address your concerns. Please contact us at *************************************************************so we can take a closer look and assist further. Sincerely, The Endurance Team
I got a letter from them saying my vehicle protection plan was going up and I needed to call. But I don't have a plan with them. It was just a phishing scam.
Business response:
Hi, *****.We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted or incorrect mail seriously and would like the opportunity to look into this further. Please contact us at *********************************** so we can review the details and ensure this is addressed. Thank you, The Endurance Team
very disappointed to learn that a necessary seatbelt repair was NOT A COVERED EXPENSE. A SEATBELT. required by law and for safety and they bragged about how well their policies covered any and all repairs needed on the vehicle, but, somehow this is not covered. what a SCAM this company is. was a con job from the beginning. they wouldn’t show the contract because if i signed up right then i was bribed with an upgrade and a discount. what good is an upgrade and a discount if something as important as a seatbelt is even covered... read more
Business response:
Hi, ****. We are sorry to hear about your experience and the frustration you have described with your coverage and service. We'd like the opportunity to review your situation directly and address your concerns. Please contact us at *************************************************************so we can take a closer look and assist further. Sincerely, The Endurance Team
A couple of weeks ago, I received a quote for the Supreme Warranty from Endurance for my 2023 Ram 2500. The representative I spoke with was helpful and provided the information I requested. I explained that I wasnt ready to sign a $5,000 contract within minutes, especially since reading a long agreement with fine print on my phone would be difficult. I wanted some time to think it over.Since then, I have received roughly 15 emails offering various discounts$450 off, 10% off, 15% off, 20% off, and even an additional 10% off. ... read more
Business response:
Hi, *** We're sorry to hear about your experience and the concerns you've raised regarding pricing and communication. We appreciate you bringing this to our attention and would like the opportunity to review the situation directly. Please contact us at ************************************************************* so we can take a closer look and assist further.Sincerely,The Endurance Team
Horrible mistake buying this so called warranty.they deny claims that should be covered, and avoid refund for cancellation of contract
Business response:
We're sorry to hear you've had a negative experience, ****. We take all feedback seriously and strive to improve. If you'd like to discuss this further, please reach out to us directly at *********************************** so we can resolve any concerns you may have. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.