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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The extended (Endurance) warranty advertised on their commercials claims to cover most repairs, however, this is not entirely accurate. If a major part that is supposed to be covered under the warranty fails, the claim may be denied without explanation, often citing "normal wear and tear" as the reason for denial. This reasoning is used to avoid covering any claims.
Business response:
We appreciate your feedback, *******. If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, The Endurance Team
******! I purchased a 182/mo Advantage Prime Warranty on my older Dodge Truck. I was very forthright about the age and mileage of my truck and the salesman assured me the coverage was "great." I submitted my first claim 6-months after purchase. ENDURANCE denied several major items my local dodge dealer submitted including: ** condenser fan, steering ************* leak, exhaust manifold gasket, rear axle pinion oil seal, leaking rear differential cover gasket, RF tie rod, RF suspension strut, two front axle boots, and both fr... read more
Business response:
****, were sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further. Please send us an email at *********************************** and a representative from our team will contact you soon. Thank you, The Endurance Team
I had inquired about the pricing of an extended warranty from Endurance on 09/05/24, that is it (Not to sign up). I AM NOT A CUSTOMER!! Of course I had to give my car info in order to get a quote, BAD IDEA!! After getting the quote, I needed time to decide if it was a good plan to go with! I told the *** that I was going to think about it and call back if I wanted to go with them or not. She kept shooting out different pricing to me and putting me on-hold several times to supposedly speak to her manager to get a better deal.... read more
Business response:
****, were sorry to hear that you had a negative experience. We can certainly add you to our do not contact list. Please give us a call at ************** and we can assist you with this request. Thank you.- The Endurance Team
This company is a scam I had the policy for almost a year and upon filing my first claim they had me send over my oil change history to make sure it was up to date and when they saw everything was up to date myself and the repair shop could not get anyone to answer the phone for 8 days. When I finally got in touch with the company to fix my supercharger they told me to tell the repair shop they had to break down the supercharger to see if it had lubricants in it and if it didnt they would not cover it. So, I needed to pay ou... read more
Business response:
Hi ******, were sorry to hear about your experience. Wed like to see what we can do to make things right. Please email *********************************** with these details and your coverage plan information, and we will be in touch soon. Thank you, The Endurance Team
Np claims yet - Hopefully never. Sounded great on phone interview
I feel that this company is just another scam that will take your money and then deny any coverage and leave you with a huge bill at the dealership worst customer ********************** ever. I would strongly recommend that no one ever use this company for anything negative 100 stars
Business response:
*****, were sorry to hear about your experience. We take your concerns seriously, and wed like to look into your concerns. Please send us an email at *********************************** with your coverage plan information so we can assist you further.Sincerely,The Endurance Team
Get your information updated before telling your customers that they have not renewed their membership, It’s bloody annoying that I have to tell you that I have already renewed and started paying for my renewal. Get your information sorted out and don’t piss of your customers
Do not recommend. Found every reason to not cover the started covered parts. Keep your money. This is NOT where you want to spend it. Customer ********************** was OK but refused to even speak to the shop owner.
Business response:
Hi, ******. Were sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at *********************************** with these details of your situation and contact information, and we will be in touch. Thank you, The Endurance Team
WORST WARRANTY COMPANY EVER !!! A year ago I got a warranty with them for my 2013 ***** Cruze. Then all of the sudden something goes on with my engine apparently Endurance says go get receipts for changing your oil So I do . Well because its a Mom and Pop place and not Computer generated they told me they could not accept ******* my engine is shot No vehicle By the way they wont help you get a rental till after they approve your ***airs. They even sent someone to the shop to inspect everything. Took samples of the oil Paid $... read more
Business response:
********, thank you for your feedback. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,920 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.