Endurance Warranty Services

Anthony S 

on BBB

a year ago

After speaking thousands of dollars on endurance warranty contracts over time period of almost 7 years on two different vehicles. When the engine of one of my cars needed replaced , the inspector of endurance Warranty lied about not have enough miles on the engine to fulfill contract. I called and sent paperwork from Services center showing I reached the amount of mileage to fulfill contract requirements. I got no response. I filed compliant through email no response.This left me without a vehicle and figure out things on my... read more

Greg S 

on BBB

a year ago

Endurance may be a fine company until you have to initiate a claim. I am presently in the middle of an endless back and forth dispute with Endurance and my local **** dealership. Bottom line is I am being asked by Endurance to "prove" what "caused" my starter to fail by having the repair facility TEAR DOWN the engine to get to the starter. This process will take 5 hrs and $900 which is at my expense. Then Endurance will utilize something called "mechanical probability" to determine if they will honor the claim or not while c... read more

David B 

on BBB

a year ago

Endurance is one of the worst Investments you can make. When I signed up it said everything was covered. And I had the policy for like 4 years. After the first year we're not quite the first year. I had air conditioning problem my motor went out it was obviously broken the wheel shaft was loose. I took it to several repair shops and they all want to charge me for a diagnostic which endurance would not pay for, they wanted at least $250 bucks. Endurance claims not have any Middle Men. There's three different ones claims, the ... read more

Dana R 

on BBB

a year ago

Hi my name is **** ******* I purchased a warranty in January 2024 for our 2016 Ram 2500 believed all the coverages were a great deal boy did we have our blinders on made payments for 8 months until I cancelled after taking truck to dealership for problems in August that they found were stated in warranty papers turbo charger being covered according to the warranty but endurance told dealership they were not going to cover it once I found out I was paying for something that was not honest about what they don't follow their po... read more

William M 

on BBB

a year ago

The gasket for the exhaust manifold failed my claim was denied because: minor loss of fluid or seepage is considered normal and not considered a mechanical breakdown. This is what I got from Endurance for $103/mo. I also have a problem with an intermittent grinding and shuttering of the engine so I have to pay for the teardown of the engine and they could deny my claim and I have to pay to have my engine restored to running condition. ******* in *********, ** told me horror stories about aftermarket mechanical warranty progr... read more

Ryan C 

on BBB

a year ago

We purchased a contract with Endurance in 2023 for our used minivan, after 30 days and 1000 miles, the car was able to be covered, but when the car had a part breakdown, I called them to find that the car couldn't be covered because it was deemed a total loss by the previous owners insurance. I'm upset because the company never ran the cars VIN when we were signing up. When we were canceling the contract, they sent me to a cancellation *** to try and get us to stay and get us on a salvaged car contract, but that would've mea... read more

Joseph I 

on BBB

a year ago

Honestly, I don't know where to start. The "customer **********************" is basically rude people telling you to refer to your contact. You have to call 3 different phone numbers for customer **********************, claims and roadside assistance. The hours of operation are very inconvenient, you won't get ANY help after 5pm. The approval process is very ***** and unrealistically specific. In my case, they quote my mechanic a part price based on a parts shop on the other side of town AND refused to match the closer shop.... read more

Richard S 

on BBB

a year ago

I've been with your organization for 10 months, recently I experienced a problem with my vehicle and called to file a claim. After waiting a week to get an answer, you decided to deny the claim. I've used other warranty companies who, within 24/48 hours had answers. I'm now, not only out of the monies I paid you over the past ********************************************************************************* to reconsider my options. Thanks for NOTHING!!! I wouldn't recommend this company to anyone!!! 

AH H 

on BBB

a year ago

Predatory. Absolute Scam. HUGE hoops to cancel...Not sure how this company is still in business. Endurance thrives on unknowing seniors and other disadvantaged folks. My 80 year old relative with Dementia received their junk mail to sign up for an extended warranty (on her basically new car), and she ended up giving them her bank account information. Our family quickly found this charge on her account and called to cancel. Turns out, we needed *************** of Attorney to do so, which we provided via Email. We were told th... read more