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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
A very misleading company. They called and said my current warranty is about to expire. I agreed to start another renewal and was told if I didn't want it I could cancel and receive a full refund. After checking my paper work I found out I had at least 7 more months before expiration. I called to cancel with Endurance and was told I have to submit a certified cancelation form. I emailed this form to them and had no response. After receiving another 150 charge on my credit card I called them again. Again I was told I have to ... read more
Business response:
Hi *****, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience. If you would like to discuss this or offer further suggestions, please feel free to email us at *********************************** and we will be in touch. Sincerely, The Endurance Team
Although I extended my policy from my previous one the pay amounts and coverage policies seem to have changed in regards to "pre-existing". My premium almost doubled and I seem to get less. The representative I spoke to was very understanding and cancelled my policy over the phone. It would be nice to see the policy type obligations before hand to make good decisions before creating a contract. I'm at the point of disliking all Ins. Companies no matter what.
Business response:
****, were sorry to hear about your experience. Wed like to learn more about it and see what we can do to make things right. Please send us an email at ************************************ Thank you, The Endurance Team
After several attempts by my repair shop to get items that are covered under my policy approved they have continued to deny my claims. I am paying for the top plan they offer and they are not covering anything. It is now going to cost me over $5000.00 for repairs that should be covered. The repair shop has sent them proof of the issues and they still are denying it. I am being forced to reach out to an attorney and to the attorney generals office to get help.
Business response:
Hi ****, thank you for your review. All feedback is important and were sorry to hear you had a negative experience. We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ************************************ Thank you, The Endurance Team
Thank god I found out how much of a scam this was before I sunk to much money in! Right after i made it past the 30 day/1000 mile period to file a claim my truck broke after a long trip! Long story short, the policy that i was told covered everything DIDNT cover everything as i was told it would! They denied a claim for an EGR valve that wasnt covered and had the audacity to suggest I had lied about the truck not have any issues when i bought the policy! Interesting enough i called 2 times to get my policy information which ... read more
Business response:
Jim, we’re sorry to hear about your recent claims experience. We truly value your business and want to help. If you'd like, we can provide additional support or guidance where possible. Please email us at feedback@endurancedirect.com with your name and coverage plan number, and we will be in touch soon. Thank you.
Will not cover engine oil consumption issue said it was a maintenance problem will not cover oxygen sensor what a rip off they lie SAVE YOUR MONEY
Business response:
We’re sorry to hear your claim didn’t go as expected, Howard. Our goal is to provide the best protection for your vehicle, and we understand this situation may have caused some stress. If you're willing, please contact us at feedback@endurancedirect.com so we can help answer any questions about your coverage. Thank you, The Endurance Team
Company the company is a complete scam, claiming to “provide a warranty for your vehicle“ they refused to honor a claim on the basis that exposed part, specifically a brake rotor had rust on it. According to several mechanics with whom I’ve spoken, there is no such thing as a break rotor that doesn’t have rust on it. Clearly, this was just a way to get out of honoring the commitment they made. I do not believe this company has any desire to actually serve customers, it is a scam.
Business response:
Keith, we’re sorry to hear about your experience. We’d like to learn more about it and see what we can do to make things right. Please send us an email at feedback@endurancedirect.com. Thank you, The Endurance Team
I have been with Endurance for over a year, but when it came time for them to honor my vehicle service, they failed me. When my car needed the Valvetronic Actuator and Eccentric Shaft replaced, the mechanic submitted a service claim to Endurance, but we hit several roadblocks. Endurance's senior claim adjuster, Kyle Cunning, inspected the vehicle and suggested the issue might be due to infrequent oil changes. After I provided documentation proving regular oil changes as per BMW's 10,000-mile interval, Endurance still denied ... read more
Business response:
Hi, Martin. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right. Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch. Thank you.
If there was a way to rate this scamful business a no star rating, I would. This company is full of misleading and empty promises. I bought an Extended warranty for my 2017 Chevy Silverado Rocky Ridge K2 model truck. This truck comes stock with this package from GM and I triple checked this truck came this way after they denied the claim to fix the transmission. When I purchased this policy, I answered all of the questions on the phone with the rep and told them everything I could think of about the truck. As I had bought th... read more
Business response:
Preston, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. If you have other questions while you wait to hear from us, please email feedback@endurancedirect.com and a representative from our customer service team will get back to you. Thank you.
Customer ********************** was good. I cancelled my policy within the first week. Too many exclusions to see any value in the plan.
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,920 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open tomorrow at 8:00 a.m.