Endurance Warranty Services

James J 

on BBB

a year ago

I purchased an Endurance warranty service contract for my 2014 Dodge Charger in 2017. When the warranty contract was purchased, the current mileage of the vehicle was ****** and recorded on the contract to begin coverage. July 2023, I attempted to use my warranty contract to complete some work on my 2014 Dodge Charger with one of it's recommended repair shops. The shop told me that Endurance denied my claim stating my warranty was voided due to a mileage change 30 days after the initial warranty purchase. I did not contact t... read more

Casey M 

on BBB

a year ago

I give them no stars, actually, but I had to at least select one. I think they are a rip off. I have definitely has not benefited. I purchased warranty coverage for two vehicles a ***** Cruze and **** F-150 June 2023. At the time of the purchase, I was told that I was getting the Premium Plan, all parts and labor would be covered except for $100. deductible. I have filed 4 claims and each once has been denied. The first was **** F-150, I needed a Transmission, denied, the ***** Cruze denied 3 times, it went from parts being ... read more

Kathy M 

on BBB

a year ago

The worst customer ************************** contacted them no less than 6 times and spoke to different people every time about the same oil change issue. Every single person had a different reason for why my oil change was not reimbursed. I have not one time ever filed any claim in the six years I have had this policy. NO one knows what to say or do or can give you any answers and then finally the last person after 3 months of dealing with them says, we can't pay the claim....REALLY! NO good reason and she even implied tha... read more

Reuben L 

on BBB

a year ago

Endurance has terrible service. I have 3 cars with them and one of my cars broke down. I am getting the run around about my repairs. I dropped my vehicle off at my mechanic 2 weeks ago, 9/6/24, and they haven't fixed my car. I wish I never dealt with them.****** *** Ga resident 

Pedro H. V 

on BBB

a year ago

I believe that this company is a scam disguised in falsehood and misleading advertisements. They do not pay for complete repairs. They replaced my trnasmition with a rebuilt transmition and only paid the shop less than half of the bill for which I had to pay mone than $1500. They provided the rebuilt trasmission and the fluid.On another claim for another policy, they denied the entine estimate claiming that it was normal wear and tear, there coverall statement to avoid payment..This is a very bad company that should not be i... read more

michael a 

on BBB

a year ago

Although everything was easy to get started, I found the same coverage for 800 dollars cheaper with ****** more miles and 1 more year. So I went with the alternate company. Plus, Endurance does not tell you that there is a CAP on repairs and you have to pay out of pocket, then get reimbursed. 

Brenton D 

on BBB

a year ago

I was a member of Endurance Warranty Svc for approximately 3 years. Those years were without a single claim. I finally filed a claim due to needing a Master Cylinder for my 2014 Ram 1500 truck. I was told by Endurance that my request was denied because oil had infiltrated the unit. I told them that the 1st item listed under Brakes on the contract said I'd have coverage for the Master Cylinder. I requested 3 times and always got the same answer. I spoke to 2 mechanics responsible for running the 2 service centers from which I... read more

Ann Marie J 

on BBB

a year ago

Send a text message at 11:54 PM.Almost midnight my time waking me up.Ask me how they did what That is pretty Inconsiderate for big company. That had been with for a long time. 

Soroush F 

on BBB

a year ago

So I purchased endurance warranty for my car in 09/09/24. They say no worrry the first 30 days money back guarantee if you want to cancel it for any reason.not so fast. So I payed $169 I believe for the fist month. After 2 days I found a much better deal with other company and call back endurance to cancel. First they tried to reduce my monthly which if it was possible why they didnt do it from beginning!! Then after 15 minutes she said we return your payment minus $29 which is activation fee!??! First of all you have 30 day... read more