Epos Now - USA

Edward D. 

on Capterra

8 years ago

"Cons I was charged month after month for NOTHING" Pros: ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHA... read more

Thomas B. 

on Capterra

8 years ago

"It is a joke" Pros: No resolution at all to the situation. Beware of that. You have to chase for the resolution that might not be there. Overall: Bought this system to improve our expanding business. Bought Bulk import App as an addition to our Espo system. This app absolutely ruin the whole system: deleted suppliers from the product, created duplicates and so on. It was a nightmare to complete purchase orders. We address the issue to our account manager. Days on waiting and no answer nor resolution. Chasing the case on the... read more

Gee R. 

on Capterra

9 years ago

"Not as good as they say." Pros: It's a epos system. I can't find any that good to say . I wish I never signed that four year contract. Cons: There are to many cons to name in this section so I have listed in general comments. Ideally this not what I had in mind. Overall: Overpriced hardware. You can get any PC a lot cheaper to run the cloud Base software. Button colours are limited. And the default blue is hard to read. You can't add the miscellaneous buttons to any product. Also, you can't change the colours or arrange the... read more

Imran M. 

on Capterra

9 years ago

"Very Disappointing with Epos Now tie you into paying a monthly subscription if not paid you are " Pros: Everything is great IF you pay a monthly fee Cons: They tie you into paying a monthly subscription if not paid you are blocked from the Back Office of the system, we have also been waiting for the pictures to be added on the till and we are still since March 2016. Overall: We would never use Epos now again just waiting for the cleverly worded contract to finish. They are very good convincing to purchase their system and t... read more

Angela D. 

on Capterra

9 years ago

"Never use Epos Now" Pros: Wouldn't know any since I do not have my system. Always get promised one thing and never follows through Cons: Too many to list. Mainly poor customer service. Would love to have my system, but it seems they don't know how to ship them out. Overall: I will never recommend EPOS Now to anyone that is looking for a point of sale system. We ordered on February 27th and were guaranteed delivery on March 6th. On March 6th we called because we never got a tracking number, and were then told they were out o... read more

Garry K. 

on Capterra

9 years ago

"Unbelievably Poor sales tactics and Customer Service." Pros: It's potential Cons: Dodgy sales tactics and poor customer service.. Very poor! Overall: I was sold this at a time when I clearly stated it was of no use but told I had a free month and that it was £p/month then after a month or two when I was set up I could come down to £. I was told the best solution for me was an izettle card reader and so I signed up as IU'd been considering taking card payments for some time. Firstly, the first month wasn't free! I was extrem... read more

Anthony M. 

on Capterra

9 years ago

"Decent but there are most definitely better options." Pros: Price Cons: Customer Support Overall: This software offers adequate features for its price. However, after using it for a short time the problems started to happen and customer support seemed to be unreachable and when unable to resolve this issues on our own we had to make a switch to a new software. 

James H. 

on Capterra

9 years ago

"The biggest Hoax" Pros: When its closed Cons: Fail to save tickets, fail to utilize the cash drawer, printers fail, lost receipts Overall: They lead you to believe everything works like a champ, offering that the system has a queen's approval. If the Queen used it she would know better. The customer service is a joke, don't call during business hours cause they will keep you on hold for an hour, while you can't ring up any customers. or the cash drawer won't work, or printers fail, or any or all receipts rang in just disapp... read more

Rob S. 

on Capterra

9 years ago

"Avoid them " Pros: Lols like a good deal....but don't be deceived Cons: The price and the customer service. Price looks good until you discover that you have to pay for additional support or they cut you off! Overall: It looks like a great deal until you discover that they will switch off access to their software unless you pay for additional support. They are great con men!