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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"Path of wasted money" Pros: It turns on and works?? Nothing about it is good to this point....keep reading Cons: They sell you on a great system and what and they will do however they overcharge you on a monthly rate and wont refund the difference. The inside people are not qualified to change a newborns diaper let alone meet customer needs. Overall: HORRIBLE!
Business response:
Hello Mark. I'm really sorry to hear of the problems you have encountered regarding the over payment. I have asked a colleague to look in to this and contact you to resolve, I can see that has happened now. If there is anything else you need assistance with please do not hesitate to contact us. Kind Regards James
"Poor Inventory Management System " Pros: Technical support staff is great. They are alway happy to helop and solve your problems with the implementation. Cons: Inventory Mangement and costing system. It does not support different methods of costing in compliance with GAAP (FIFO , average.. ect. ) what it does is -it cost your inventory base on your latest cost input. Can't do average or compute for cost like we use to do in every purchase where we need to add unit price plus shipping and other incidental costs. It takes the... read more
Business response:
Hello. Thank you for taking the time to leave us feedback, I'm sorry to hear that you would not recommend Eposnow and have experienced problems. It's difficult to provide accurate responses without knowing further information, however regarding issues such as app updating unfortunately this is out of our control as these are third party apps. If you would like to further discuss the issues you have faced please do contact us. Kind regards James
"Hopeless Company" Pros: No Pros! Support & Customer Service hopeless. Not sure how a company is legally allowed to offer a solution that does not work! Cons: Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have g... read more
"Ok for retail terrible for full service restaurant" Pros: Nice printers. Cons: Poor print direction. Hard to take multiple charges. Can't be used as system of record. Slow. Poor synching Overall: Stay away if you are a restaurant
Business response:
Hello Robin, I am sorry to hear that you have experienced difficulty in using our system in your service restaurant. It is a shame to hear this feedback as we do have hundreds of full service restaurants using our system without any issue. I am keen to discuss this with you and arrange for a member of our technical team to contact you and test your network connection and printers to ensure they are operating effectively. Please, could you provide your best contact number so that I can give you a call? Many Thanks, Naiomi
"Do not purchase if you are in the hospitality industry." Pros: The ability to completely control the back office. We are able to enter new products, adjust pricing, calculate profit margin, run specials, etc with no assistance from the company itself. Cons: This software was NEVER designed for the hospitality industry. We have had multiple occasions where tickets with tips will not close and we have not been able to collect those credit card tips. Since this is not the server's issue, the business has to pay the server thei... read more
Business response:
Hello Mr Davis, I am sorry to hear about the experience you have had with your hospitality solution. It is a shame to hear your feedback as we have a significant number of hospitality companies all over the world who have found our system to work seamlessly. I am keen to resolve this issue for you. Please, could you provide your account number so that I can look into this further for you? Many Thanks, Naiomi
"You get what you pay for" Pros: Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store Cons: Implementation manager does not really seem to understand my business and what my needs are. My place is in CA and they are in FL so it is very hard to schedule time for training. The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import. They charged me... Outrageous. Looks like they make money off of these little things and not ... read more
"Zero Customer Service Arrogant Business Model" Pros: Did not get a chance to use as they shipped me a defective product Cons: Did not work on arrival - waste of time. Was sent a defective product - did not have a chance to try out. Overall: More from Eposnow. They say they have called me several times. Technology does not lie. I have only one cell phone and there are no missed calls on my phone from any number anywhere. Beware of EposNow which should be renamed EposNever.
"Terrible customer service" Pros: The system is easy to use. I would love to have continued to use it....if they stood by what that tell you when you are purchasing the product and provide customer support, as they indicated. Cons: Do yourself a favor....DO NOT PURCHASE AN EPOS SYSTEM. They DO NOT stand by what they tell you, when you are purchasing their equipment. Their support after one year is HORIBLE. If you refuse to buy their customer support plan, they tell you that they provide email support, which is a lie. They to... read more
"They only want your money without supplying any service." Pros: None. I was not able to use it due to poor setup on eposnow setup team. The UK Team seems to be a little more helpful but the US branch. Cons: Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went ... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.