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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"On Sale by now" Pros: Nothing so far complete waste currently can't find anyone to assist with implementation and credit card terminals. After being held to one time only only for this call price and grand promises of excellent customer service. Only for this to be a excellent sales team that sold me a nightmare of a product to deal with alone. Cons: Everything 1. [SENSITIVE CONTENT HIDDEN] of the implementation team 2. Evo payments 3. The helpless training videos 4. Horrible customer experience 5. Understanding of products... read more
"Avoid" Pros: As a retailer there is not a lot to like about this software. Cons: Clumsy, does not integrate with apps, especially shopify. Features are aimed at the hospitality industry, not suitable for retail. The database is clumsy, you can only search for products on the till if they are listed as for sale on the till. With over 2000 products in my inventory that makes the till slow. Integration with card payments is awful. You request a fix and it takes months, but the system is always being updated with cosmetic upgra... read more
"Watch out for EPOS" Pros: I was promised the moon during negotiations . Was suppose to build menu and design at no cost to me. Cons: As soon as agreed to get the system and sent the menu over they attempted to bill me for what was negotiated for free. As a result of the bait and switch I told them I was no feeling uneasy and would find another company and was terminating service. Not only did they NOT stop the delivery of the system to me they authorized it to be delivered without signature and refused to refund my money. I... read more
"Customer service" Pros: Nothing, there was nothing to like about it, if you don’t know how to use or change this was the worst customer service I had ever experienced Cons: Made things more difficult, and if you want help be ready to wait 1 to 2 hours for customer service Overall: Poor customer service,
" Epos Now" Pros: Easy to learn Easy checkout Easy to add product Cons: Cannot run ind sales by customer without paying more for the app We had a disastrous experience trying to use one of your recommended pinpad suppliers (EVO). Horrible experience. They have absolutely no customer service for Canada. QUIT using them immediately. Overall: It’s good - but our volunteer bartenders say it takes too long to learn it (they are not using it every week)!so they will not open or close - just use it to sell drinks.
"Beware of what your told and what you get" Pros: Not hard to setup not hard to use The till is OK Cons: this a United Kingdom based software. The reporting when exporting to excel use VAT taxes and you have to change headings because a lot of them don't make any sense when using an outside loyalty program platform the system is incredibly slow The system uses nearly all the storage available and I find myself constantly having to try to delete windows update failures, downloads, and other items . I am a small shop and not a... read more
"Unhappy retailer" Pros: The back office is fairly easy to navigate for basic needs Cons: The help/tutorial aspect of this software is greatly lacking. There are a lot of features to utilize but it's near impossible to get proper training on using them. Which leads me to my next con - The support team is incredibly unreliable. IF you are lucky and get a good support rep, your issues may be resolved quickly. However that is a rare occurrence. I typically have to call back a few times to get issue resolved/questions answered. ... read more
"They just want your money" Pros: Nothing - there was nothing special that other competitors don't already do as well or better Cons: Everything - the system was clunky, the customer support was lacking - they just care about the check. Overall: The experience was terrible. They don't want to help, they take your money and keep giving you reasons on why they can't give it back to you.... go with someone that will give you a money back guarantee. The salesman promised me things that weren't even ready and in production, and t... read more
"Amazing product" Pros: I absolutely love Espos now. It has an amazing back office, tons of report options and very easy to use as a manager. Cons: I don’t have any cons about this product. It’s A m a z i n g p r o d u c t
Business response:
Hello Annie. Thank you for leaving us such a fantastic 5 star business review, it's great to hear how happy you are with your system,software and the service we provide. Epos Now’s back office interface is highly customisable, allowing you to select the information that's most valuable to you. Create insightful dashboards that provide an instant overview of your business, receiving real-time sales, product, and employee information. Our dashboard options include profitability, revenue, staff or products analysis by location,... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.