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Epos Now - USA
- Software company
- Orlando, FL
About this business
Location details
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL, 32801, United States
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"HORRIBLE HORRIBLE HORRIBLE" Pros: I WISH I COULD GIVE 0 STARS!!!! HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! After 3 weeks of dealing with incompetence I was sent a new printer WITHOUT the cords!!! Seriously?!?!?! And when I want to speak to a manager, they tell me they are too busy with other calls-so there are that many unhappy people that I have to wait in line to speak with someone in charge? That's not a good sign. Just started with them and SERIOUSLY UNHAPPY!!!
"Bad" Pros: I have had such a bad experience with this company I really cannot mention any pros. I would not recommend this product Cons: No customer service. Faulty products. I decided to send the product back after a week. I wound up having to dispute the charge with my credit card company in order to get my money back.
"Poor Customer Support" Pros: Simple system to use on the front end. Staff could jump right into using it. Good video lessons to get started Cons: Poor Customer Service Inventory management needs work. You have to enter all your inventory into their spreadsheet template and doesn't track some of the things we need for our store. Overall: I'm told that they let our representative go. If this is the case, their service may be better. When we received the system, we never opened the boxes. All we did was watch the video tutoria... read more
"Epos disaster " Pros: Camera system integration with the point of sale is a good way to check on employees and transactions. Cons: Customer service is horrible. Their hardware is always acting up and you have to reboot and unplug the units to try to fix new equipment. They use your credit card to pay for the equipment and monthly service which started charging me three months before we opened the business. Then we got a business credit card and switched to that card. Epos was billing both cards and wouldn't stop for 4 month... read more
"Not worth your time" Pros: In theory, from the demo's, I liked the inventory management aspect. Being about to generate an order sku from within the system and when the order arrives you just scan the barcode and the product is entered. That was the best feature to me. Cons: Even the back end is designed for a tablet. What that means is the user interface worse! You must have a touch screen and even then its "wonky" and hard to navigate. Their training and onboarding consists of you watching a whole bunch of lame videos and... read more
"Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to" Pros: Will not recommend to no one waste your money and your time , if you know anything about software you would not buy it. As soon as they take your money you can't cancel the order for any reasons. Just lost 2.5 grand rubbish again Even don't think bout to call them th... read more
"Find Something Else" Pros: Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved Cons: The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product. Overall: Spend the money and b... read more
"Horrible,Horrible,Horrible P.O.S system!!!!!!" Pros: Cost and easy set up is a bout the only pro to this system. Was able to purchase system and get it install within a couple weeks. Cons: We purchased this system for our new restaurant 3 months ago. We have had problems from day one. Problems with the system communicating with the credit card company(that they recommended), which has resulted in bank accounts being off and customers getting charged multiple times on tips. We have had problems with their CLOUD dropping menu... read more
"not quite ready for prime time" Pros: The hardware is good if you upgrade the ram. The Customer service "team" is friendly and supportive. It isn't their fault that the software is clunky and hard to use. Cons: The software is not user friendly. They do not support the hardware after 30 days. If something breaks , too bad. There are no aftermarket parts available in the US so the best they will do is sell you a new system for a discount. That was 900.00 for a new POS which I didn't like anyway. They also sent me a used cash... read more
Frequently asked questions about Epos Now - USA
How is Epos Now - USA rated?
Epos Now - USA has a 3.9 star rating with 2,332 reviews.
When is Epos Now - USA open?
Epos Now - USA is open now. It is open 24/7.