Excel Plumbing

D S. 

on Yelp

4 years ago

Hounded me and acted like I was a bad person for not getting back to them in a timely fashion. I found out that companies like this overcharge for everything, then the customer service goes out the window once you're done paying them. Easier to find a good plumber and develop a working ongoing relationship, rather than get ripped off by fly by nighters like Excel Plumbing. 

Rosa T. 

on Yelp

4 years ago

I had a leak problem and they came and didn't fix it. Charged me $200 without fixing anything. The plumber couldn't even find the shut off valve for the outside faucet. Worst service 

Tf D. 

on Yelp

4 years ago

Here is my advice for everyone. If you're calling the plumber out to fix something, you're usually desperate for a resolution. They surely know how to work the system to get the most $$$ out of you. Have a camera filming everything on site and time everything. I won't even get into my story but long story short, they basically pretended to do something but did absolutely minimal and charged me up the a%%. I got another plumber to come out and confirmed that they didn't do any of the work they wrote up. Not worth suing f... read more

Steven R. 

on Yelp

4 years ago

Excel defines a repair as coming out and performing work, even if they make it worse. Be very careful of their up selling. $550, becomes $925, becomes $1475. Then they want you to think its a bargain when they offer to reduce to $1125. Definition of repair - fix or mend a thing suffering from damage or a fault. 1. Called Excel to fix a faucet leak. We were told the job couldn't be scheduled yet and couldn't give a date, because they didn't have the part. I asked for part information, so I could supply the part and the pa... read more

A Z. 

on Yelp

5 years ago

y expensive. I just needed a flapper replaced iand nothing else and it ended up costing over $150 

Wouter P. 

on Yelp

5 years ago

Extremely unprofessional. Quote given beforehand was $250. When the plumber showed up the quote was suddenly $550. When we declined that quote we were asked to pay the $49 show-up fee. We also declined to pay that because they breached the deal. Furthermore the plumber showed up without a mask and didn't even take his shoes of. Extremely unprofessional. Update: The office manager called us after an hour or so to apologize for the behavior of his colleagues. He assured us that we would not have to pay the $49 show-up fee. To... read more

Cheryl Z. 

on Yelp

5 years ago

Excel has been used by our condo management company, for issues in our building, so I gave them a call to try and schedule an appointment for a leaky bathtub. Although there is plenty of street parking on my block, I was told they needed a guaranteed parking spot or they wouldn't come out. What kind of bougie nonsense is that? 

David R. 

on Yelp

5 years ago

DO NOT USE EXCEL PLUMBING! FIND ANYONE ELSE! I am sure everyone has good experiences and negative experiences with a plumber but here is my experience and you can decide if you want to risk this with your home: They did all the plumbing on my new construction home in 2018. In 2020, the water stopped coming to my top floor. They sent a plumber out to "inspect"...he just starred at pipes while I asked him if he wanted to actually look deeper and said "No, you need new everything on this floor". Next thing you know I get a CR... read more

Matthew C. 

on Yelp

5 years ago

I will start this review by saying that the technicians that came to install my new water heater were SUPERB. They needed towels to clean up after themselves and I provided ( should those have been brought? -I'll let you answer that) Now, to the meat of the reason why this review has only 2 stars. The angry person in me wants to give one but based on PRINCIPLE AND RESPECT I'm not going to give a trash rating just because I'm livid. I purchased the water heater for $1750. My old water heater which needed to be lit by lo... read more