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Excel Plumbing
- Plumbing
- Wheeling, IL
About this business
Location details
661 Glenn Ave, Wheeling, IL, 60090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's every homeowner's nightmare: the water heater decided to crap out in the middle of winter. Great. I instantly took to Yelp and found Excel. They responded to my inquiry within a matter of minutes, and about an hour later, arrived at my place to take a look. The guy that came was extremely professional and knowledgeable. Being in Sales myself, I can instantly spot a hard-sell. This was not the case at all. He gave me a few options, with pricing, and advised me of what my best options may be. Once we agreed on th... read more
Business response:
Thanks for the review Phil. We certainly appreciate the kind words. If you should ever find that you are in need of our services in the future, please don't hesitate to reach out! Best, Maureen.
Have used Excel several times in the last year, in each instance I have been Very happy with the results. The complete Staff from initial phone call (usually at inopportune moments) throughout end of project/repair have been Outstanding. Professional and immediate quality results, friendly Service and exceptional work. Honest quotes and friendly reliable work. Highly recommend to both Homeowners, Renters and Businesses alike. Very impressive company that has that "it" factor of wanting to help you in often stressful situatio... read more
Business response:
Thanks Michael! Much appreciated, we're glad you are a happy customer and that you took the time to let us know. We would love to continue providing you great service. Thanks! Maureen
Our tank water heater had to be replaced, and we called Excel after reading all the positive reviews for a quote on a new one. We were interested in a tankless water heater and they came out and explained the pros/cons very well, and offered a really great price to install one. Once we decided to move forward, they were able to come out quickly to install the new Navien tankless water heater and went over how to operate and maintain it. Although there was one miscommunicated feature of the agreed upon quote, they were eager ... read more
Business response:
Hi Tom, Thanks so much for the 5-star review. We really appreciate you being a loyal customer and helping to spread the word about Excel. We're here for you anytime! Best, Maureen
My technician was great but $460 to perform a maintenance checkup up on a tankless water heater seems really high to me!
This business offered emergency service and no one answered on a Sunday when we let the phone ring several times
Dispatcher Kelly and manager Tom were extremely unprofessional. They aught to know by now even if you don't agree, the customer is always right and figure it out after. Only saving grace was Bob who came out first time around. Not sure he was on the right track but he worked his ass off and was beyond friendly and professional. To Tom and Kelly - you are NOT plumbers, quit acting like you are. You both know what I'm talking about. They argued with me!!! Who does that whether I'm right or wrong, you just don't do that if you ... read more
We were charged $250.00 to unscrew and and screw in a new showerhead which retails for approximately $60.00. We were also charged $285.00 each to replace two faucet cartridges. Total retail approximately $40.00. Total bill $738.00. After a phone call they credited me $100.00. Still, $638.00 for less than an an hour labor? Really!!
Business response:
Hi Sandy, We apologize that your experience did not meet your expectations. We are always upfront and transparent with our pricing, which gives the customer the option of declining our services. Our GPS tracker also shows the plumber was working for close to 3 hours. This includes time to get the material that was not truck-stock. Material is also taxed and slightly marked up to cover warranty. It leaves it closer to $435 for the almost 3 hours to assess the problem, get the material and do the work. I'm sorry that you feel... read more
Had an ejector pump fail that Excel had installed 6 months prior. They would not warranty the pump because they said it was clogged but could not provide proof or photos. The plumber used our kids you bin lid to protect his knees from sewage and then put it back like it was fine. He "finished" without resealing the ejector pump lid and left the exhaust unconnected to the external line so it reeked like sewage all through the house. We asked Excel to confirm he re-sealed it and they confirmed he did. They sent him back out th... read more
Business response:
I am sorry for your poor experience. I can't excuse our tech not ringing your bell or sealing the pit on the first visit. That was poor behavior and I won't defend it. In regards to the pump I would be glad to send a picture of the pump with the wipes in it. I don't know why it wouldn't have been sent to you already. Unfortunately, wipes or paper towels get wedged inside the impeller and burn out the motor. As much as we pull out there is a high likelihood that the manufacturer will find remnants and reject the warranty. W... read more
My management company called Excel out to deal with a clogged soil pipe. They came out at the end of the day which I thought was great as having an unusable toilet is difficult. I gave them my contact info and helped them get things figured out. When I left they were dealing with the unit owner whose toilet was affected. When I came back the next morning there was a literal piece of excrement left on top of the floor drain in the area of the basement where they accessed the clean out. At first I thought it might have ba... read more
Frequently asked questions about Excel Plumbing
How is Excel Plumbing rated?
Excel Plumbing has a 4.7 star rating with 797 reviews.
When is Excel Plumbing open?
Excel Plumbing is open now. It will close tomorrow at 12:00 a.m.